Customer Account Manager - SMB

Manage and grow a high-volume portfolio of SMB customers in the ANZ South territory (VIC, SA, WA and TAS). You will: Build trusted relationships by understanding each customer's business, workforce challenges and priorities. Balance proactive account growth with responsive customer support. Identify and progress upsell, cross-sell, renewal and retention opportunities. Lead customer meetings and executive business reviews that uncover risks, priorities and opportunities. Monitor account health and churn risk, partnering with internal teams to develop effective retention plans. Build strong relationships with external partners and identify partner-led opportunities. Maintain accurate pipeline, forecasts and account records in Salesforce. Represent customer and portfolio needs internally while working effectively across a global organisation. You'll be organised, commercially motivated and energised by managing multiple customer and sales priorities. You'll bring a genuine interest in understanding customer needs and helping organisations improve the way they manage their workforce. Experience in end-to-end SaaS customer account management. The ability to manage a busy portfolio while maintaining consistent customer engagement. A customer-first mindset combined with commercial drive. Confidence engaging stakeholders and positioning solutions consultatively. Curiosity, resilience and a strong desire to build a career in technology sales. A willingness to learn independently, respond positively to feedback and continuously improve. Positive energy, a collaborative approach and enthusiasm for contributing to a growing ANZ team.