Sr Application Analyst (Process Admin)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Senior Application Analyst is responsible for the analysis, building, testing and implementing of information systems and solutions. The Senior Application Analyst is accountable for providing knowledge and skills in assigned software applications and various system environments. The Senior Application Analyst is responsible for developing and following project schedules, plans, reviews and timelines. The Senior Application Analyst is responsible for functioning as a technical resource and to provide knowledge in system installations, building, testing, customization and production support of complex information systems. The Senior Application Analyst participates in project teams, coordinates work assignments and performs complex problem resolution as identified. The Senior Application Analyst designs training plans, conducts and evaluates training sessions for end-users and Information Systems staff. The Senior Application Analyst may lead or support the Project Management activities required to deliver business-oriented, valuable and relevant solutions. The Senior Application Analyst reports directly to the Manager, and works under the guidance of the Lead Application Analyst.

The Senior Application Analyst applies technical skills, in line with MH’s values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Senior Application Analyst is responsible for demonstrating a commitment to the values of the corporation through active participation in Partners in Caring, Customer Service and Continuous Quality Improvement programs.

The Senior Application Analyst – Process Administration supports the design, analysis, testing, and implementation of healthcare information systems and workflows. This role partners with stakeholders and technical teams to translate business needs into effective solutions, document current and future state processes, and contribute to system improvements that enhance operational efficiency and service delivery.

Job Description

Desired Skill Set

• Executive-level communication and stakeholder management
• Workflow design and process improvement
• Data translation and business storytelling
• Systems analysis, testing, and implementation
• Cross-functional project leadership
• Technical and business requirements gathering
• Current-state and future-state documentation
• Enterprise application support and problem solving

Minimum Qualifications

Education: Associates degree and two (2) years experience or four (4) years experience in lieu of degree

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Three (3) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) technical experience in system analysis, design, building, testing and implementation preferred
• Experience in supporting complex problems
• Experience assisting other analysts
• Demonstrates pattern of growth in ability to lead others
• Planning and organizational skills
• Demonstrated record of good communication skills
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Strong knowledge application support, development tools and methodologies

Principal Accountabilities

Technical Administration 

• Responsible for providing technical knowledge in the support of software applications and various system environments.
• Performs the analysis, design, building, testing, and implementing of computer programs and systems.
• Demonstrates and applies information systems theory, processes and methodologies.
• Reason: To effectively provide the technical skills required to successfully support system programs and applications that meet the technical requirements defined by MH.
• Applies appropriate theories and procedures that meet the business objectives of the company.

Planning & Coordinating

• Develops, prioritizes and executes projects according to established schedules and timeframes.
• Maintains an effective level of coordination on all assigned projects.
• Documents and reports on all plans, priorities and schedules.
• Informs Manager on status of all projects and assignments in the form of weekly activity reports.
• Reason: To ensure an effective method of planning and coordinating project management, as well as ensure that projects are completed according to set schedules, and reported to management on a regular basis.

Systems Development

• Translates user systems needs into alternative technical solutions. Performs project reviews and process walkthroughs incorporating technical and business solutions that will enhance user productivity and department service levels.
• Reason: To provide the technical skills required to successfully design, develop, deploy and maintain the technologies needed to satisfy user and applications strategies at a minimum cost and with maximum effectiveness.

Technical Standards 

• Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the information systems department.
• Reason: To ensure that standards are established and followed consistently for the benefit of the company.

Application Support 

• Demonstrates in-depth knowledge and techniques in supporting Application Analysts and Senior Application Analysts in development projects and complex problem solving efforts.
• Participates in after-hours technical support by rotating call schedule on a regular basis.
• Reason: To provide resolution methods and alternatives to problems that can jeopardize the processes and workflow of MH’s systems. To provide technical solutions to critical issues.

Training 

• Prepares and conducts training sessions for staff.
• Reason: To ensure staff is trained and knowledgeable in the use of computer programs and systems.

Customer Service 

• Provides effective Customer Service by being courteous, polite and friendly toward others at all times.
• Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.
• Reason: Consistently display behavior that enhances the image of organization as evidenced by professional and courteous behavior toward all customers.

Other 

• Performs other duties and special projects as assigned by Manager or Team Lead.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.