Asset Coordinator

AOPC / IT is hiring an Asset Coordinator who processes equipment change requests (ECR) and handles hardware and network service repairs across the Pennsylvania Judiciary. The successful candidate acts as a liaison with court personnel, hardware vendors and telecom providers to dispatch service and maintain uninterrupted technology operations, while providing backup support to the Asset Coordination team as needed.

The AOPC does not sponsor work visas.

Job Duties

• Schedules and Monitors Field Services: Schedules contracted personnel for work at remote UJS facilities, actively tracking project progress to completion while ensuring vendors meet contractual SLAs for response times, resolution standards, and on-site performance.

• Leads Vendor Reviews: Participates in weekly and monthly meetings with vendors to review service delivery, address performance issues, and ensure accountability.

• Assists with Contract Strategy: Supports the monitoring and negotiation of site-specific contracts with telecommunications, hardware, and cabling providers.

• Coordinates Moves & Emergency Repairs: Manages all end-to-end requests for new hardware, equipment relocations, and emergency response calls related to site cabling, wiring, and phone infrastructure.

• Maintains Inventories: Oversees central inventory reserves and tracks all remote site assets, including thin clients, displays, keyboards, printers, server racks, routers, switches, power management, and remote access hardware.

• Updates Facility Floor Plans: Keeps updated, accurate site floor plans for Magisterial District Judges (MDJ) locations to share with technicians during maintenance and hardware installations.

• Reviews Telecom Invoices: Reviews and processes monthly telephone invoices for MDJ's remote access lines, accurately entering data into tracking systems for fiscal oversight.

• Tracks Costs & Service Logs: Maintains records of vendor service calls, resolution reports, equipment changes, and costs using specialized spreadsheets and tracking tools.

• Serves as Primary Liaison: Communicates with District Court Administrators, Magisterial District Judges, Appellate contacts, and County IT leadership throughout the service request process.

• Supports Procurement & Process Development: Contributes to the creation of ITBs/RFPs, lifecycle management plans, pricing analyses, and standard operating procedures (SOPs) for asset workflows and vendor dispatching.

• Collaborates Across Teams: Partners with fellow Asset Coordinators to assist with circuit ordering, mobile wireless device provisioning, ticket tracking in TICKETS, and asset recording in the Enterprise Asset Management System (EAMS), serving as a fully cross-trained backup for overall team operations.

Minimum Qualifications

• Associate’s degree in an information technology field; AND

• Two or more years of experience in IT hardware and software installation, operation, and maintenance, or

• An equivalent combination of education, experience, and/or training may be considered.

Requirements

• Working knowledge of Microsoft Office (Excel, Word, SharePoint, OneDrive)

• Satisfactory background check is required.

Preferences

• Working knowledge of Visio

• Good written and oral communication skills

Job Highlights

• Excellent benefits program, including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members on the first day.

• 13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year.

• Salary increases, employee assistance programs, and retirement plans.

• Two telework days per week available after training.

• Healthcare flexible spending account.

• 6 weeks of paid parental leave for eligible employees.

Salary information

Starting Annual Salary Range: $54,426 - $65,759

Maximum Annual Salary: $88,426

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or [email protected].