Bilingual English/Mandarin Childcare Specialist

Description

JOB TITLE: Childcare Specialist 

JOB TYPE: Full-Time

DEPARTMENT/PROGRAM: Community Services 

EXEMPTION: Non-Exempt 

SUPERVISORY ROLE: No 

REPORTS TO: Program Director

HOURLY RATE: $23.35 - $24.72

WEEKLY HOURS: 35 hours per week; schedule to be discussed with supervisor upon hire 

WHO WE ARE 

Center for Family Life in Sunset Park (CFL) is a nationally recognized social service organization. CFL's mission is to promote positive outcomes for children and adults in Sunset Park, Brooklyn by providing a comprehensive range of neighborhood-based family and social services. 

POSITION SUMMARY

The Childcare Assistance Coordinator helps families access and maintain childcare assistance by screening for eligibility, coordinating enrollments, supporting childcare providers, conducting recertifications, maintaining case records, and connecting families to childcare and other community resources. The role also tracks program data, collaborates with partners and stakeholders, and supports program outreach and advocacy efforts.

I. RESPONSIBILITIES include, but are not limited to: 

• Collaborate with agency staff and community service providers to identify families in need of childcare assistance 
• Screen families for eligibility utilizing a standardized tool and complete applications 
• Enroll childcare providers in the program and assist them in enrolling children 
• Build knowledge/expertise of the NYC childcare landscape in Brooklyn to assist families to connect with childcare as needed   
• Determine the appropriate childcare type and setting to meet the family’s eligibility and needs 
• Conduct yearly recertifications for continuing eligibility and enrollment 
• Utilize excellent communication skills to engage families and childcare providers, troubleshoot, and assist them with successfully using assistance 
• Conduct visits to childcare providers 
• Provide information or referrals for childcare for families who are not deemed eligible for assistance through the project 
• Refer all families to CFLSP Benefits Access & Enrollment team, and to other CFLSP programs and resources as needed 
• Collaborate with the fiscal department to track and distribute funds 
• Track childcare enrollment and recertification 
• Maintain project data 
• Create and maintain case records for each family and provider 
• Attend meetings with the project team, funder, and stakeholders 
• Participate in advocacy efforts as requested  

II. QUALIFICATIONS: 

• Associate’s degree or high school with relevant experience; Bachelor’s degree preferred 
• Bilingual in English and Mandarin
• Experience in community engagement or other forms of direct service 
• Knowledge of the NYC childcare landscape or willingness to learn 
• Excellent telephone and email etiquette 
• Proficient in data entry and MS Office tools: Word and Excel 
• Demonstrated cultural competence with immigrant communities 
• Friendly, highly dependable, and flexible 

III. RELATIONSHIP WITH OTHERS 

• Build and maintain close, daily interactions with co-workers and supervisors 
• Effectively communicate with families and outside agency staff 
• Have a strong sensitivity to cultural differences present among staff and clients within our organization 
• Possess a strong belief in people’s ability to grow and change 

IV. WORKING CONDITIONS 

• Work requires being in an office on-site, sitting at a desk, and using a computer and telephone 
• Some travel is required to engage with families, childcare providers, and community service providers, and to attend advocacy-related events 
• Flexibility to work occasional evening hours to accommodate families’ availability. 
• Attend various meetings with internal departments and external stakeholders 

V. SCOPE OF RESPONSIBILITY

The Childcare Specialist utilizes high-level interpersonal and problem-solving skills to identify and screen families for childcare assistance, assist in connecting families with childcare providers as needed, track enrollment, and maintain project data. 

VI. BENEFITS 

• Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life insurance, disability insurance, and a flexible spending account 
• 403(b) retirement plan, including employer match and employer non-elective contribution at the employer’s discretion 
• 12 holidays, 2 floating holidays, and up to 20 paid vacation days per year; one paid sick day per month  

NYC Equal Employment Opportunity Statement 

It is the Agency’s policy to provide equal employment opportunity for all applicants and employees. Center for Family Life in Sunset Park does not unlawfully discriminate on the basis of actual or perceived race, sexual and reproductive health decisions, height and weight, color, religion, religious creed, sex, sexual and reproductive health decisions, gender, gender identity, gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, CFL also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices.