Hiring.Camp

Amazon Connect, Principal Consultant

TTEC Digital

·

Today

Location
London, England
Workplace
Remote
Type
Full-time
Department
AWS
Seniority
Lead
Education
Bachelor
Visa
Not sponsored
Source
Lever

Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Join TTEC Digital's AWS Professional Services practice and help deliver large-scale Amazon Connect transformations for global enterprise customers. This is a principal-level, hands-on consulting and engineering role focused on designing, building, and deploying modern cloud contact centre solutions using Amazon Connect and the broader AWS ecosystem.

You will work within cross-functional squads alongside client engineers, programme managers, and AWS technical leadership - taking ownership of technical delivery within your assigned workstream while contributing to the broader programme's success. The role requires hands-on coding, Amazon Connect solution design, and the ability to work effectively in a fast-paced, complex enterprise environment.

Skills

PythonNode.jsAWSTerraformCI/CDDynamoDBGitSalesforceRESTAgileCustomer Service

Benefits

Work on one of the world's largest Amazon Connect transformation programmesDeliver customer experience solutions at global scaleCollaborate with AWS specialists and enterprise architectsInfluence the adoption of next-generation AI-powered customer service capabilitiesOpportunities to work across voice, digital, AI, automation, and analytics technologiesThis position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.     Benefits available to eligible employees include the following:  - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - flexible time off (FTO) and wellness time off.  

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