Office Manager

About Bone Dry Roofing: 

Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Office Manager to join our growing family.

Benefits & Compensation

• Pay of $18-20/hourly commensurate with experience

• Medical, Dental, and Vision Insurance plans available to full-time employees

• Company Paid Life, & Short-Term Disability Insurance up to a specified amount 

• +More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans

• 401K Plan with Company Match

• Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)

• Company truck and fuel provided for company use

• Weekly Pay

• Opportunities for career advancement and skill development

Job Overview

Bone Dry Roofing is selectively seeking an Office Manager who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have.  If you genuinely get a good feeling after helping someone then you may find this role a good fit for you!

This is an onsite position for our St. Louis office. 

Responsibilities

• Answer, manage, and document incoming phone calls with accuracy and professionalism

• Provide consistent, high-quality customer service in every interaction

• Support scheduling, coordination, and general office operations

• Serve as a primary point of contact for internal teams and external customers

• Maintain organized records, documentation, and communication logs

• Assist with resolving customer inquiries and ensuring timely follow-up

• Process all sold projects

• Make AR calls

• Enter completed repair job pictures in CRM

• Process open proposals in CRM 

• Secure mail and apply any payments from checks received.

• Make deposits

• Order EagleViews for next day's sales appointments.

• Create job packets and leave in the appropriate area

• Process credit applications for salesmen

• Call the homeowner to schedule roofs and other projects

• Send roof orders to the Distributor.

• Send payment links and reminders after each project

• Facilitate the closing process of each completed project

• Uphold office standards that reflect strong customer service expectations

• Collaborate with team members to support efficient workflow and operations

• Assist new employees with completing onboarding paperwork

• Other office duties as assigned 

Qualifications

• 2+ years of office, administrative, or related experience

• Experience answering, documenting, and managing phone communications

• High school diploma or equivalent

• Valid driver’s license

• Ability to pass a background check and pre-employment drug screening

• Strong organizational and time management skills

• Excellent communication and interpersonal abilities

• Consistent focus on delivering professional customer service

• Ability to multitask and remain composed in a busy office setting