(sr) Field Service Technician (Production Print)

Overview

 

“This posting is for sourcing purposes only and does not reflect an active vacancy.”

 

Join Our Team as a Production Print Field Service Technician! 

 

Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

 

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. 

Responsibilities

Perform on-site maintenance and repairs for production print equipment.

Diagnose and resolve technical issues promptly to minimize production downtime.

Conduct regular inspections and implement preventive maintenance procedures.

Install, configure, and calibrate production print machinery for optimal performance.

Collaborate closely with clients, delivering outstanding customer service and support.

On-site service of MFPsMaintain parts and call management as well as accurate records to achieve KPI targetsResponsible to learn new technologies, maintain accurate records and assist other team members as required10% - Lead referrals, assists with customer assessments and solution design90% - break-fix and customer supportSeeks opportunities to improve territory parts budget and inventory controlPerform other relevant duties as assigned by management

Qualifications

Demonstrated experience in servicing and repairing production print machinery.

Proficient in mechanical and electrical troubleshooting within a production print environment.

Familiarity with a variety of production print technologies and systems.

Exceptional communication skills and a strong customer service orientation.

Ability to work independently and adapt to diverse client environments

 

Network Skills:Install and troubleshooting of basic printing and scanning solutions.Microsoft OS peer to peer and client side of server environmentsFamiliar with printing from common business apps

Solutions Knowledge: Basic understanding of solutions portfolio

Product Knowledge: Excellent working knowledge and certification of production systems

Color Skills: Working knowledge of calibration, and RIP configurations

Communication Skills: Excellent verbal and written and interpersonalMentoring and Instruction: 10% - based on technical expertisePre/Post Consulting Ability: ModerateWorking directions: Requires limited assistance for more difficult problems

 

Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relationsTravelling within Canada. Candidate must provide & maintain valid travel documents at ownexpenseOwn vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standingStandby and afterhours work may be requiredTraining may require afterhours travel and stay overs including weekendsPerform other relevant duties as assigned by management

 

 

 

What We Offer

Salary Disclaimer

Compensation Range: $53,317.28 – $76,644.68 annually.

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Benefits and employee perks:

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Tuition Reimbursement Program
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution
• Employee Discounts
• Employee and Family Assistant Program
• And more.

 

 

AI Use Disclosure

“Konica Minolta Business Solutions (Canada) Ltd. or our third-party contractors may use Artificial Intelligence in the recruitment process.”

#KM

About Us

About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

 

Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!

EOE Statement

 

 

 

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.