Account Manager, Japanese & English

Stand out and drive the next generation of wealth. ​​Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.

Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care.

Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.

Official website: nexo.com

Your role:

• You will manage the accounts of a list of selected high-net-worth individuals from all parts of the world.
• You will use predominantly email, phone, and Telegram to build and maintain strong, long-lasting relationships.
• You will maximize the revenue earned from each account by understanding your clients' needs and satisfying them with Nexo's products and services.
• You will ensure credibility with clients by maintaining detailed knowledge of Nexo's product portfolio, current market conditions, and competitors’ products.
• You will be making sure your Salesforce records are up-to-date so management can work with accurate data.

What makes you stand out:

• 3-5 years in a sales or account management role in a Fintech or Financial services company.
• Ability to build strong relationships with customers and colleagues.
• Ability to manage, follow and execute account management processes from start to finish.
• Excellent English and Japanese language skills, complemented with an ability to adapt communication style according to the audience is a must.
• Self-driven, with the ability to deliver results in a high-paced environment.
• Passion for digital assets and knowledge of developments in the decentralized finance and related crypto ecosystems is a bonus.

Nexo benefits:

• Competitive and rewarding remuneration package.
• Annual performance-based bonuses.
• Comprehensive Learning Hub for continuous growth.
• Hybrid work model: primarily office-based with scheduled home office flexibility.
• A dynamic and inspiring environment with cutting-edge projects.
• Career development opportunities in a global leader driving the next generation of wealth.
• Customizable personal benefits package.
• Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
• Free parking with a designated space, free electric bikes, and public transportation cards.
• Fresh fruits, snacks, and a well-stocked office kitchen.
• Regular department team buildings and company-wide team buildings.