- Workplace
- Onsite
- Department
- IT
- Seniority
- Lead
- Experience
- 5+ years
- Source
- Freshteam
Description
Responsibilities included but not limited to:
- Manage a team of customer representative
- Coach and training team member to maximize their performance
- Monitor and track the team performance by daily/weekly and monthly reports
- Develop and manage long-lasting processes that will allow us to maintain customer communications quality and satisfaction in our different domains
- Set, plan, and implement effective and efficient communication
- Stay up-to-date with e-commerce digital communication and technology trends
- Proactively provide operational feedback and suggestions to the Operations management
- Able to work on Weekends and Out of Operational Hour/Shifting
Requirement & Qualifications:
- At least 5 years of experience in Customer Service and Operational online and offline based, experienced in handling Luxury clientele is a plus
- 2+ years experience leading a team will be a huge plus
- Good customer service and interpersonal skills
- KPI-driven, results-oriented, analytical
- Strong organizational skills
- High English proficiency, very strong verbal and written communication
- Experience with Excel spreadsheets and basic data
- Comfortable with utilizing new technologies/online tools
- Strong attention to details, highly resourceful
- Effective and efficient in a fast-paced, high-impact environment
Skills
ExcelCustomer Service
