Banquet Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

What you will have an opportunity to do:

We are looking for a highly motivated, creative, customer focused leader to join our Banquets and Meeting team as Banquet Manager. To be successful in this role, the Banquet Manager must want to be at the heart of the banquet and meeting experience and have a passion for the events, service, and the warmth of genuine hospitality. The Banquet Manager is a leader who gives the Banquet staff members the sense that they have room to grow yet simultaneously coaches and encourages those with promise who are only just beginning a career.
 

If you have experience in Banquet operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your role:

• You will lead the team to always be engaging and approachable and by anyone
• You will use your creativity to designs concepts for theme parties, procure and purchase necessary props.

• You will be the master of all events, working closely with the clients to ensure all needs are met
• You will ensure the team understands the needs of the clients clearly to service personnel and manager
• You will oversee the development of annual Banquet budget, with the property leadership team
• Review monthly financial information explaining any variances
• Maintain labor and associated costs within budgeted parameters
• Manage payroll through review of staff schedules
• Provide continual support and guidance to the Banquet team
• Ensure the completion and return of beverage requisitions at conclusion of event
• Oversee the completion equipment checklist prior to the day of the event
• Ensure the maintenance of and proper care and cleanliness of serving equipment
• Oversee pre-meeting, assigning stations and duties to servers
• Ensure servers take appropriate breaks during events
• Adhere to and reinforce all appearance and service standards and procedures
• Know and follow county and state ordinances. E.g. Noise, light, etc…
• Maintain positive communication with the kitchen, service personnel and managers
• Supervise the payroll of Servers, Captains and Housemen
• Ensure adherence to all service standards and procedures

Ensure adherence to all appearance standards of Captains, servers and housemen

What are we looking for?

• Previous leadership experience in Banquets is required
• Strong leadership skills
• Thorough, detail oriented, organized, and pro-active
• Independent thinker and doer
• Strong sense of style and taste
• Strong, intuitive ability to deliver exceptional customer service
• Team player
• 3+ years of Banquet leadership experience.
• Working knowledge of local, state and federal liquor regulations.
• Certification in alcohol awareness program, i.e. TIPS

Compensation:

$75,000

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$85,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.