Business Analyst (Research Operations Specialist)

Let’s be #BrilliantTogether

Overview

ISS STOXX is growing! We are immediately seeking an experienced Business Analyst/ Research Operations Specialist to join our global Research Team. We offer an exciting, creative, team-oriented operations environment for someone looking to advance their career in Governance Research.
 

This is a hybrid role combining Business Analyst with operational responsibilities.

The primary responsibility is to serve as the liaison between the Research team and the Technical Development team - lead the implementation of operational assessments and conducting functional requirements analysis for maintenance/enhancements/new services. This person will be responsible for managing the business needs of the project stakeholders (including end users), update and design documents to match the constant development of new features and functionalities of our applications.

While this is predominantly an office-based role, working unusual hours away from the office can be part of the role as our internal customers are based in the UK, Continental Europe, Asia, and the Americas.

Responsibilities

• Elicit requirements using interviews, document analysis, requirement workshops, storyboards, business process description, use cases, scenario, event lists, business analysis, task, and workflow analysis to create the Project Requirement Document and the Business Requirement Document
• Represent requirements using alternative views, such as analysis models (diagrams), prototypes, scenarios, or process flows where appropriate
• Analyze and map business processes (As Is / Should Be)
• Create swim lane diagrams and business process models
• Analyze processes and data to identify gaps or perform processes/ data mapping, coordinate the revalidation, track requests for updates and apply changes where necessary
• Produce UI mockup screens, write use cases and document user acceptance criteria for each requirement
• Lead requirements review sessions to ensure clarity, participate in requirements prioritization, manage traceability of information and track status throughout the project
• Support quality assurance team with functional testing and the tracking of defects
• Assist project managers with the development of project charters and project plans as necessary
• Manage research backlogs through a sustainable, repeatable process
• Categorize, prioritize, and group new requests coming into Research Operations

• Support system, process, and content improvements projects for the Research department's operations

Qualifications

• Bachelor’s degree in economics, finance or any equivalent is required, preferably has attained a Business Analyst Certification (Certified Business Analysis Professional (CBAP)
• At least 5 years of solid experience as a Business Analyst focusing on application development, preferably in the Financial Services industry or alternatively have at least 3 years of practical experience as a member of the Governance/ Sustainability Research team or Data team at ISS STOXX.
• Experience in proxy advisory services business/ corporate governance research or sustainability research.
• Excellent command in MS Office (knowledge of Microsoft Visio and data visualization tools is a plus)
• Working knowledge in using Figma or a similar design tool
• Strong oral and written communication skills (Fluency in English is essential)
  
   

Work Location & Schedule

• Amenable working on a late dayshift/mid-shift schedule, as business requires.
• Hybrid working arrangement (at least 3 days' work onsite per week)

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.