Manager Cargo Office

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

 

Are you a dynamic leader with a passion for air freight operations and customer service excellence? Swissport is looking for a Manager Cargo Office to oversee the administrative and operational handling of import and export cargo. In this pivotal role, you’ll ensure smooth day-to-day operations, lead a dedicated team, and drive continuous improvement across performance, safety, and customer satisfaction.

Your activities

• Coordinate daily operations across Cargo Office, Special Cargo Unit, Customs, and Tracing.
• Ensure compliance with safety protocols and operational excellence.
• Lead and inspire a team, fostering a culture of accountability and mutual respect.
• Manage irregular operations and proactively resolve issues.
• Monitor and improve KPI performance, including on-time performance and customer satisfaction.
• Maintain strong relationships with customers and internal departments.
• Support QHSSE initiatives and ensure regulatory compliance.
• Deliver regular management reports and contribute to strategic improvements.

Your profile

• Minimum 5 years of leadership experience in operational environments.
• Strong background in customer or supplier relationship management.
• In-depth knowledge of airport operations, cargo handling, and IATA regulations.
• HBO-level education or equivalent experience.
• Excellent organizational, analytical, and decision-making skills.
• Proven ability to lead, coach, and inspire teams.
• Strong communication and conflict resolution abilities.

 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!