Patient Services Representative

PATIENT SERVICES REPRESENTATIVE

Immediate opportunities for Work-from-Home Patient Services Representative at American Health Connection (AHC). The Patient Services Representative (PSR) is a regular, full-time position with virtual training, company benefits, and 100% remote. No contracts! This is remote, but you’ll still be an active, visible part of the team. You may be randomly on a camera snapshot during your work shift, never recording, just like being visible in the office (but with better coffee and comfier clothes). For information, visit our website at www.AmericanHealthConnection.com.

Each PSR is assigned to a virtual medical call center team that provides patients with full-service, central scheduling and communications services. Each team is assigned and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.

• Must have two years recent medical office experience.
• Electronic medical record system (EMR/EHR) experience required.
• Prefer high volume patient scheduling experience using electronic medical records. Each PSR can expect to handle 80+ calls back-to-back per shift.
• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
• Must have a sense of urgency in assisting patients.
• We require a private, noise-free, HIPAA-compliant space at home.
• High school diploma or equivalent.
• Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient technical knowledge on a desktop computer.

FULL-TIME DAY SHIFTS AVAILABLE:

Monday – Friday and must be available for rotating 4th weekends.

Hourly Rate Starts At $17.00

We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

Candidates must agree to meet or exceed these requirements after signing our offer letter and before the start date. Do not purchase or upgrade equipment until a job offer is extended and accepted. The PSR have direct access to patients’ electronic medical records, and HIPAA compliance and security standards are required.

Computer Requirements: MUST BE A DESKTOP COMPUTER

• Must be at a static location or address. Laptops and Chromebooks are not acceptable due to security concerns (hacking).
• Computer Type: Mini, Full Tower, All‐in‐One
• Operating System: Windows 11; Mac OSX Monterey or newer
• Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4‐8 Cores)
• Memory (RAM): 8GB or higher
• Monitor: 22‐inches or bigger; Dual Monitor is highly recommended
• Input Device: A proper non‐mechanical USB wired keyboard and mouse are required.

Internet Requirements – Cable or Satellite Only– Wifi/cellular hotspots not acceptable

• Internet Provider Type: Cable Internet or Starlink Satellite connection
• Computer Internet Connection: Wired Ethernet connection
• Internet Speed: 60 Mbps Download and 15 Mbps for Upload Minimum
• It is required that you maintain consistent and reliable internet service

Headset Requirements –Must be ordered through preferred vendor who offers discounted rate and free shipping.

• Must have 2 approved headsets at all times.
• Required Headset: HP/Poly Blackwire or Plantronics Blackwire 3320
• Connection Type: USB Wired Headset
• Headset Type: Stereo / Dual‐Ear
• Microphone: Noise‐Cancelling

Webcam Requirements: A functional built‐in or external webcam is required for video meetings, virtual collaboration, or identity verification as needed. No recording!

Cell Phone: A cell phone is required for two‐factor authentication purposes when logging into various programs.

Home Office Requirements: **Must have HIPAA‐compliant environment**

• Private and Closed Room Location
• Noise Free Environment

Must reside in the continental United States. We do not hire from the following States: AK, CA, CO, CT, DE, HI, IL, ME, MD, MA, MI, MN, NE, NH, NM, OR, RI VT, WA, DC, WI