Certified Recovery Support Worker

Full time with Monday through Friday with every other Saturday 9-1pm requirement

Location- Concord Doorway located on the Concord Hospital Campus

Summary

As part of an interdisciplinary team, and under the supervision of the director or assigned supervising clinician, the CRSW will provide guidance and assistance to patients with substance use disorders. The CRSW is the primary access point for patients and their families who are seeking assistance for a substance use disorder and is responsible for the patient receiving timely, efficient, and compassionate recovery-oriented services. The key duties include advocating for patients, assisting individuals with recovery skill-building, linking patients to community resources, collaborating with the individual’s family and members of their healthcare team, crisis intervention, and maintaining confidentiality and accurate records. Other duties include clerical tasks as assigned to support the daily office management activities.

Education

• High School degree or General Educational Development equivalency required; must pass annual registration competency exam.

• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Certification, Registration & Licensure

• CRSW within 6 months of hire.

Experience

• Understands SUD and recovery.

• Understands CRF-42.

• Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Responsibilities

• Mentoring patients: Shares recovery experience to build rapport and trust, with the ability to actively listen and offer emotional support and model wellness and resilience to demonstrate that recovery is possible.

• Advocating for patients: Act as a liaison between patients and families or healthcare professionals to ensure coordinated care. Empowering them to take an active role in their own wellness and recovery ensuring that their voice is heard and that their personal needs and goals are central to their treatment and recovery. Also, participates in community outreach activities to foster awareness and education in the community about substance use disorders and resources.

• Assisting patients with recovery skill building: Provide individual and/or group sessions to facilitate the identification of individual’s strength and development of set recovery-oriented goals. Employs recovery support services options for patients given their individual circumstances and readiness for change which may include harm reduction services/tools.

• Linking patients to community resources: Familiarity with local community resources and support services; identifies and initiates referrals to community resources to overcome individual’s barriers to achieve recovery goals. Facilitates transportation for patients to appointments or treatment locations. Provides resources for housing, healthcare, employment, social activities, recovery centers, and community-based or online  self-help groups.

• Collaborating with the patient’s family and/or members of the healthcare team: Works as a member of an interdisciplinary team to provide comprehensive care and support recovery goals. Communicates with the patient and/or patient's family to enhance the understanding of addiction as a chronic disease, treatment options, and recovery services.

• Responds appropriately to crisis: Able to remain calm, empathetic, and confident when an individual is experiencing a crisis; seeks supervisor appropriately, aware of crisis procedures and resources. CRSWs are tasked with providing support and guidance to individuals who are experiencing a crisis to help manage emotions, make decisions, and move forward in the face of adversity. They work directly with individuals experiencing distress to develop crisis/relapse prevention plans, while providing emotional support, promoting self-care, and modeling effective coping strategies that they have learned through their own lived experience.

• Maintains confidentiality and accurate records: Has timely and accurate documentation for each contact with a patient. Understands 42-CFR federal rules about releases of information. Adhere to ethical standards and maintain the confidentiality of clients' information.

• Other office duties as assigned: May include but is not limited to distribution of mail, faxes, and electronic desktops; tracking and educating patients of form completion requests; securing signatures for all required documentations; follows CHMG policies and procedures; welcomes and coordinates intake of patient information for new and existing patients and creates and maintains medical records; schedules, confirms, or reschedules patient appointments; processes and routes all incoming calls or request and responds to departmental and practice inquiries.
   

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend and walk. The employee is occasionally required to kneel, squat, and stand.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
The employee is occasionally exposed to airborne pathogens.
The noise level in the work environment is usually moderate.