- Type
- Internship
- Department
- Operations
Description
Job Summary:
We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.
Key Responsibilities:
- Handle inbound and outbound customer calls efficiently and professionally.
- Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
- Address customer inquiries, concerns, and complaints with empathy and professionalism.
- Escalate unresolved issues to the appropriate departments in a timely manner.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints.
- Meet performance metrics including call quality, response time, and customer satisfaction.
- Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
Requirements:
Proven experience working in roles such as customer service, administrative support, or licensing support.
Minimum of 3 years in a customer service or call center role.
Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).
Strong problem-solving and interpersonal skills.
Ability to work under pressure and manage multiple tasks efficiently.
Proficient in MS Office and CRM systems.
Flexible to work shifts, including weekends if required.