Key Account Manager (Govt & Public Sector)

About Master Concept

Master Concept is an esteemed technology advisor and Cloud Service Provider (CSP) base in Asia-Pacific, helping organisations embrace digital transformation through cloud, data, security, and collaboration solutions. As a trusted partner of global tech leaders such as Google, Alicloud, Tencent, Cloudflare, Okta and more, we deliver end-to-end implementation and ongoing support tailored to our clients’ needs.

We are now looking for a dynamic and experienced Account Manager to develop our engagement with the Hong Kong Public Sector.

Your Role: Key Account Manager – Public Sector

We're looking for a driven and client-focused Account Manager to join our dynamic sales team. You'll be the face of Master Concept for key clients, ensuring long-term success and satisfaction through strategic relationship management and solution selling. The key accounts assigned will be within the public sector of Hong Kong (e.g. Government Departments, Higher Education, NGOs).

Responsibilities:

• Develop and manage long-term relationships with assigned key accounts

• Identify client needs and deliver tailored solutions with the help of our technical team

• Drive revenue growth by identifying upsell and cross-sell opportunities

• Act as the main point of contact for customer concerns, ensuring high levels of client satisfaction

• Collaborate with internal teams (pre-sales, marketing, technical consultants) to deliver seamless client experiences

• Stay updated on industry trends, cloud technologies, and competitors

• Prepare regular reports on account status and forecast sales performance

Requirements:

• Minimum 3–5 years of experience in B2B sales or account management, preferably with exposure to the public sector or government clients

• Strong understanding of government procurement cycles, RFPs, and vendor engagement processes in Hong Kong will have advantage

• Experience in IT solution selling, especially in cloud computing, system integration, or cybersecurity

• Strong communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.

• Fluent in Cantonese and English (both written and spoken); Mandarin is a plus

• Bachelor's degree in Business, Information Technology, or a related field is preferred

Our Culture:

• Hybrid working culture, hierarchy-free

• Culturally savvy environment with open seating, breakout, game, gym areas and free coffee

• Dress code: Smart casual (we don’t wear ties)

• Highly collaborative, self-disciplined and work on calendars

• Work-life balance

• Pets and kids friendly

What We Offer

• Competitive base salary + performance-based commission

• Access to training and certification programs with top-tier tech vendors 

• Opportunities to work on high-impact digital transformation projects for the government

• Flexible work culture

• Young, energetic, and innovative team environment

• Career development in a fast-growing, regional tech company

• Company medical scheme

• Birthday leave

• Bring your own device subsidy