Customer Support Technician - Kiryat Gat

We are looking for a talented customer support technician to join our account team & integrate within our field support group in Kiryat Gat to provide a unique customer experience by demonstrating outstanding technical capabilities and inter-personal skills.

What’s in it for you?

As a customer support technician at Applied Materials you’ll be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You’ll get the opportunity and practice to work on the most advanced semiconductor equipment while learning new skills or perfecting existing ones such as advanced trouble shooting and problem solving, project management, robotics, semiconductor device manufacturing processes and more. In addition, you’ll get advanced training on cutting edge hardware industry components.

Role Responsibilities: 

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment

• Use digital analytics for troubleshooting 

• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]

• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

• Coordinate and communicate directly with customers

• Fulfill additional duties, as assigned

Minimum Qualifications: 

• Practical Engineer or Tecnician in Electrical Engineering or Mechatronics or mecanical

• Willing to learn and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Fluent in English

• Willing to travel -30% 

• Has a valid passport

Preferred Qualifications: 

• 1–2 years of work experience in customer/field service support, or a related technical field

• Experience with electronic / mechanic equipment – advantage

• Work is located in Kiryat Gat in a cleanroom environment

• Work in shifts including nights and weekends

Physical Requirements: 
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.