Account Manager

Overview

Marketing Account Manager will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functioning internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 

Responsibilities

• Complete sales related marketing projects that includes running proposals and reports
• Providing assistance to sales representatives and the broker community
• Providing enrollment support to brokers and clients
• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer brokers and clients
• Assisting in the servicing of current brokers and clients day to day needs
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external brokers, agents and clients
• Forecast and track key account metrics
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed

Qualifications

• Knowledge of marketing principals
• Ability to work under pressure to meet deadlines and attention to detail
• Excellent analytical skills
• Organizational skills
• Interpersonal skills
• Numerical skills
• Verbal communication skills
• Effective presentation skills
• Ability to learn and navigate the companies computer systems
• Demonstrate ability to solve problems and suggest appropriate solutions
• Highly self-motivated