Enterprise Services Management Coordinator

about the position...

We are seeking a detail-oriented and highly organized ESM Coordinator to join our team. The ideal candidate will be responsible for performing a variety of clerical tasks to support our business processes. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

position details/responsibilities…

• Data Entry: Accurately input, update, and maintain data in various systems and databases.
• Document Management: Organize, file, and retrieve documents as needed. Ensure all records are maintained and up to date.
• Communication: Handle incoming and outgoing correspondence, including emails, letters, and phone calls. Respond to inquiries in a timely and professional manner.
• Reporting: Generate, compile, and distribute regular reports to relevant stakeholders. Assist in the preparation of presentations and other documentation as required.
• Scheduling: Assist in managing calendars, scheduling appointments, and coordinating meetings for team members and supervisors.
• Compliance: Ensure that all tasks are performed following company policies and industry regulations. Maintain confidentiality of sensitive information.
• Support Functions: Provide general administrative support to the team, including photocopying, scanning, and ordering office supplies.
• Quality Assurance: Conduct quality checks on data and documents to ensure accuracy and completeness.
• Process Improvement: Identify opportunities for streamlining processes and improving efficiency within clerical tasks.

here's what we're looking for…

• Education: High school diploma or equivalent required. An associate degree or relevant certification in business administration or a related field is a plus.
• Experience: 1-2 years of experience in a clerical or administrative role, preferably within a BPO or similar environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong data entry skills with a high level of accuracy.
• Excellent organizational and time management abilities.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to quality.
• Familiarity with office equipment such as printers, scanners, and photocopiers.

• Experience with BPO operations or in a similar industry.
• Familiarity with customer relationship management (CRM) systems and other business software.

• Ability to sit for extended periods and perform repetitive tasks.
• Occasional lifting of office supplies or materials.

• This role is primarily office-based with a standard workweek. Some flexibility in hours may be required to meet deadlines or assist with special projects.
• Candidates must be fluent in written and spoken English, as this role requires communication with English-speaking clients and colleagues.

At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide