Manager - Technology

Overview

Location: Jordan

Role Overview

As the Technical Product Owner within the PMO, you will lead delivery of Digital Experience Platforms (DXP) initiatives, including websites, portals, and customer-facing digital channels—often underpinned by CMS/DXP ecosystems and integrated MarTech capabilities. You will work closely with Business Analysts, UX/UI teams, Scrum Masters, and engineering teams to translate business needs into build-ready requirements, drive backlog priorities, and ensure high-quality digital experiences are delivered predictably.

A strong plus: experience delivering digital programs for Destination / mixed-use destination entities (tourism, culture & heritage, events, retail, hospitality, real estate), often involving complex stakeholder ecosystems and high-visibility public platforms.

 

 

Responsibilities

Key Responsibilities

Product Vision & Roadmap

• Define and communicate a clear product vision for DXP and digital experience products.
• Develop and maintain product roadmaps aligned with business goals, customer journeys, and delivery milestones.

Backlog Ownership & Prioritization

• Translate business requirements into epics, features, and user stories in collaboration with Business Analysts.
• Own backlog prioritization based on value, dependencies, risk, and delivery feasibility.
• Ensure backlog readiness with clear acceptance criteria and dependencies resolved.

Digital Experience Delivery (DXP / Websites / Portals)

• Lead delivery of DXP-driven websites, portals, and digital platforms, ensuring functional, content, and experience requirements are clearly defined.
• Collaborate with UX/UI and content stakeholders to ensure usability, accessibility, and engagement goals are met.
• Drive alignment between platform capabilities (templates/components, personalization, search) and business experience requirements.

Agile Execution

• Partner with the Scrum Master to plan sprints, define sprint goals, and support predictable delivery.
• Actively participate in sprint ceremonies, refinements, reviews, and retrospectives.

Technical & Stakeholder Alignment

• Serve as the primary bridge between business stakeholders, PMO, and technical delivery teams.
• Manage cross-team dependencies (UX, content, development, QA, DevOps, integrations).
• Communicate scope, priorities, trade-offs, and progress clearly and proactively.

Quality, UAT & Release

• Define and validate acceptance criteria; ensure solutions meet functional and non-functional expectations.
• Support UAT planning, execution, defect triage, and release sign-off.
• Contribute to release readiness, documentation, and go-live activities.

Continuous Improvement

• Promote continuous improvement in product practices, backlog hygiene, and delivery flow.
• Use stakeholder feedback and performance metrics to guide product enhancements.

Qualifications

• Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field.
  • 3–5 years of experience as a Product Owner or in a similar product role within software/digital delivery environments.
  • Strong understanding of the software development lifecycle and Agile/Scrum methodologies.
  • Proven ability to translate business needs into epics, features, and user stories.
  • Strong stakeholder management and communication skills across business and technical teams.
  • Excellent facilitation, analytical, and problem-solving skills.
  • Experience using agile delivery tools such as Jira or Azure DevOps.
  • Product Owner certifications (CSPO / CSM) are desirable.
  • Bilingual Arabic/English preferred; Middle East experience is a plus.

Additional Information

R-3705 P-4210