Bodily Injury-CLAIMS SPECIALIST

Work Location:

Markham, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

$79,100 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers."

Job Details

• Under minimal supervision contribute to sustained revenue growth and profitability objectives of the business, handle and proactively manage with a high level of technical expertise all aspects of 3rd Party Liability, Bodily Injury Operations, within Casualty Claims Services.
• Responsible for the fiscal management and performance of indemnity spend on Casualty claims, following established claims settlement and case reserving policies, while ensuring regulatory compliance and coverage interpretation throughout the resolution of complex claims.
• Emphasis is placed on delivering an optimal client / 3rd party claimant experience through the investigation and fair and equitable resolution of all meritorious Casualty claims and the defence of all non-meritorious claims balanced with the need to protect shareholder value.
• Provides 3rd Party Liability, Bodily Injury claims technical expertise coaching for colleagues within the unit working closely with the regional and national claims management team.
• Emphasis is placed on working in a team environment that supports individual learning and development and the achievement of goals and objectives while creating and maintaining a positive and motivating work environment.

Provide support to FRC and CAT during CAT events and support to achieve target in Auto & Res Claims LEI score. Support FRC and CAT queues during CAT event when requested

Job Requirements

• Strategy Execution

• Resolve complex claims adhering to established claims settlement policies and processes

• Handles litigated claims as per TDI legal protocol

• Execute policies and procedures governing the establishment and management of 3rdParty Liability, Bodily Injury case reserves

• Ensure consistency in behavior and actions in line with company core values and exercise sound judgment in non-routine and complex situations

• Proactively monitor legislative and jurisprudence changes and competitor policies and practices

• Support the development of analysts through empowerment and coaching

Organizational Effectiveness

• Apply established decision criteria triggering the management and resolution of complex claims

• Participates in authority committee meetings

• Make recommendations to their manager on trends with respect to legislative and jurisprudence, supplier relationships and the overall book of business

• Alert their manager to any required policies, procedures and product changes based on exposure or risk due to judgements, wording, etc.

• Collaborate to ensure sound business relationship for 3rd Party Liability, Bodily Injury with legal services suppliers and meet regularly to optimize knowledge transfer

• Contribute to a culture that promotes ethical practices and a high degree of integrity

Financial Management

• Execute authority to fairly settle complex claims up to authority limit

• Accountable for adequacy of Bodily Injury case reserves

• Responsible for identifying and preventing indemnity leakage

• Work closely with other Complex and Specialist Claims Analysts and the actuarial department to examine trends and predictors that may have a financial impact on Bodily Injury case reserves

• People Management

• Collaborate with internal and external stakeholders and contribute to the Bodily Injury claims team to accomplish goals and objectives

• Provide ongoing support and coaching to support the development of Bodily Injury analysts

• Acts as a role model in openly endorsing the organization goals and strategies

Internal Practices

• Develop and encourage change and innovation at all levels of the unit and foster continuous improvement and new ideas adopting best practices

• Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet