Manager, Quality Management

We’re Aspire, a ServiceTitan company 

We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

What You’ll Do: 

• Lead and mentor a group of Quality Analysts who develop and execute test cases and scenarios in order to ensure the quality of our software releases.

• Assist in developing and implementing a strategy to move our test practice to an “automation first” approach. 

• Work collaboratively with other quality managers, product owners, and developers.

• Provide ideas and extend our test frameworks as needed and develop new testing tools.

• Assist in ongoing process improvement efforts to ensure test planning, execution, and reporting methods are effective, efficient, standardized, coordinated, and integrated.

• Assist in designing test strategies, developing test tools, and implementing test cases to ensure the highest quality deliverable.

What You’ll Need: 

• 8+ years of hands-on software quality assurance testing experience, preferably with web and mobile applications in the software development industry.

• Experience with managing and mentoring Quality Analysts and Software Engineers in Test (SEiTs).

• Experience with code deployments and version control systems.

• Able to multi-task, triage issues, react well to changes, work independently in a fast-paced environment.

• Must be self-motivated and know when to seek guidance; detail orientation is a must.

• Must be able to work with teams across different time zones.

• Experience with creating test automation, preferably using Playwright and Selenium. Previous experience with C# and TypeScript are also desired.

• Experience with Continuous Integration and familiarity with Continuous Deployment tools such as Bamboo, GitLabs.

• Experience managing in a remote environment is strongly preferred.

Education:

BS in Computer Science or related engineering field preferred. Strong relevant work experience in building QA teams will be considered as well.

Where You’ll Work:

Employees for this position will be remote.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.