The Marketplace Operations Specialist supports the daily operations of the marketplace by ensuring product accuracy, seller compliance, financial processing, supplier engagement, onboarding, and customer support. This role partners with internal teams and external sellers to deliver operational excellence and an exceptional customer experience.

Responsibilities

• Maintain product catalog quality through product validation, content review, recalls, and issue resolution.

• Support seller operations, including compliance reviews, documentation, account configuration, and operational communications.

• Process marketplace financial activities, including commissions, invoicing, purchase orders, reconciliations, transaction reporting, and payout support.

• Coordinate supplier onboarding, monthly business reviews, feature testing, and operational improvements.

• Assist new sellers with onboarding, account activation, payment setup, KYC reviews, and invoicing inquiries.

• Support customer service by monitoring marketplace communication channels, creating and managing incidents from customer emails, and dispositioning order and product concerns to the appropriate teams for resolution.

• Maintain accurate records and identify opportunities to improve marketplace processes and operational efficiency.

• Collaborate cross-functionally to support marketplace growth and achieve business objectives.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, E-Commerce, Logistics, Finance, Accounting, International Business, Management Information Systems, Industrial Engineering, or a related field preferred; equivalent relevant professional experience may be considered.

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

• 2–3 years of relevant experience in eCommerce, marketplace operations, customer support, supply chain operations, or a similar operational role required

• Experience in eCommerce, marketplace operations, customer support, or supply chain operations preferred.

• Strong organizational, analytical, and problem-solving skills.

• Excellent communication and customer service skills.

• Proficiency with Microsoft Office, particularly Excel; experience with marketplace platforms such as Mirakl is a plus.

• Ability to manage multiple priorities in a fast-paced environment with a high level of accuracy and attention to detail.

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Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available