Technical Product Support Specialist I

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Technical Product Support Specialist I to join our global Advanced Support team, where innovation knows no borders. This team resolves technical inquiries across airline services, system support and data management to keep global travel operations running smoothly. It connects customer care with technology teams to drive system stability and customer trust. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Technical Product Support Specialist I, you will diagnose product issues, triage escalations and guide cross-functional teams toward swift resolutions. You will adapt across multiple support functions, maintain backlog discipline and represent customer needs in priority discussions with product managers. This role requires sharp analytical skills, quick learning agility and calm execution under pressure.

What you'll do

• Analyze and resolve technical inquiries using diagnostic tools to isolate root causes and limit downtime.

• Manage incident bridges and triage workflows, communicating business and technical impact to leadership.

• Partner with product managers and care teams to prioritize system enhancements and track issue trends.

• Document support processes and implementation guides to maintain high service quality across global teams.

• Use automation and generative AI tools to accelerate case triage, improve documentation and speed up resolutions.

What you'll bring

• Minimum 1 year of technical support experience in travel technology, Software as a Service (SaaS) or airline IT.

• Proven ability to analyze complex technical issues, manage backlogs and resolve customer escalations under pressure.

• Working knowledge of Sabre host systems and travel reservation tools.

• Strong communication skills with a track record of collaborating across global functional teams.

• Practical experience using generative AI or automation tools to streamline troubleshooting and workflow efficiency.

Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses

• Flexible work options

• Comprehensive healthcare coverage

• Generous PTO and holidays

• Strong retirement planning support

• Family-friendly benefits

• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.