Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Architect, a typical day involves designing and delivering comprehensive technology architectures tailored for platforms, products, or specific engagements. This role requires defining innovative solutions that address critical aspects such as performance optimization, capability enhancement, and scalability to support evolving business needs. The position demands a strategic approach to ensure that architectural designs align with organizational goals and provide a robust foundation for future growth and technological advancements. Collaboration with various stakeholders to refine and implement these architectures is a key part of daily activities.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the evaluation and integration of new technologies to enhance architectural frameworks.
- Facilitate knowledge sharing and mentorship within the team to foster professional growth.
- Coordinate cross-functional efforts to ensure alignment of technology strategies with business objectives.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Experience in designing scalable and high-performance technology architectures.
- Strong understanding of platform integration and solution delivery methodologies.
- Ability to analyze complex technical requirements and translate them into effective architectural solutions.
- Skilled in collaborating with diverse teams to drive architectural consistency and innovation.

Additional Information:
- The candidate should have minimum 8 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our DDC5E - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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