Service Technician (Mississauga)

 

 

Service Technician, 2025, 72401

 

JOB DESCRIPTION

 

 

SUMMARY The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner. DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Financial Performance: o Operate within budgets and approvals established by the Service Manager. o Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals. o Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize

rework and enhance customer satisfaction.

• Diagnostic and Repair Services: o Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize

downtime. o Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal

equipment performance. o Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and

regulatory standards. o Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments,

and lubrication to prolong equipment life. o Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to

resolve complex issues.

• Work Systems and Procedures: o Maintain current product knowledge specific to equipment and industry standards relevant to the branch location. o Maintain a clean, neat, and orderly work area to ensure efficiency and safety. o Follow all safety rules and Occupational Health & Safety (OH&S) standards. o Ensure compliance with proper procedures for hazardous waste disposal. o Work within guidelines set by managers to ensure consistent and quality service delivery. o Perform all service tasks assigned by the Service Manager or Service Department Foreman. o Participate in required training programs, including industry-specific technology training. o Maintain and care for departmental tools, equipment, and vehicles. o Mentor and oversee apprentices to support their professional growth.

• Other duties as assigned. QUALIFICATIONS/REQUIREMENTS:

• Trade qualification (Heavy Equipment, Agriculture, Truck/Transport).

• 3 years’ relevant experience.

• Knowledge of mechanical, electrical, and hydraulic systems.

• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.

• Possess diagnostic skills to understand mechanical and technical equipment repair needs.

• Possess strong time management skills to perform under pressure.

• Possess strong communication skills, both written and oral.

• Possess a commitment to high quality customer service.

Official Title Service Technician

Reports To Service Manager # of Direct Reports 0

Company BTL Location Multiple

 

 

 

Service Technician, 2025, 72401

 

JOB DESCRIPTION

FOR HR USE ONLY

Line of Business (LOB) Multiple Division Multiple

Department SERV00 Branch Multiple

National Occupation Code (NOC) 72401 Job Family Service Techs - Mechanics

Approved Date Approved By

Former Titles