Senior Associate

Job Title:

Senior Associate

Work Type:

Permanent

Location:

Gurugram, India

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

The role is responsible for the end-to-end maintenance of cards processes including setting up direct debit, adding additional card holder, changing statement cycle, reducing limit and managing end to end package for credit card.

Experience

Experience in financial services, lending operations, or commissions administration

Understanding of credit cards

Familiarity with NAB systems (e.g., Commissions GUI, ebobs, LOIS, SharePoint) and workflow management tools is desirable

Key Accountabilities

Process Card Maintenance Requests: Complete card servicing and maintenance activities accurately and within agreed SLA/TAT, following established procedures.

Risk & Compliance: Ensure all transactions comply with bank policies, operational controls, privacy requirements, and delegated authorities, escalating exceptions appropriately.

Quality & Accuracy: Maintain high standards of processing accuracy, complete required validations, and minimise errors, rework, and customer impact.

Workload & Productivity Management: Effectively manage allocated work queues and cases, prioritising time-sensitive requests while meeting productivity and service-level expectations.

Customer Outcomes & Continuous Improvement: Take ownership of requests through to completion, support positive customer outcomes, and identify opportunities to improve processes, controls, and operational efficiency

Essential Capabilities

High attention to detail and accuracy in processing commission-related tasks

Strong organisational and time management skills to meet turnaround times and service levels

Effective communication skills for liaising with brokers, aggregators, bankers, and internal stakeholders

Ability to follow SOPs, compliance, and control requirements

Initiative and problem-solving skills to resolve issues and escalate as needed

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India