Salesforce System Administrator

Coordinates with staff involved in the development, implementation, and improvement of departmental programs, services, and/or operational processes. Supervises and oversees planning, analysis, coordination, implementation, and documentation of departmental activities to ensure alignment with goals, objectives and established standards.

Responsible program planning, including the development and review of project plans to ensure objectives and requirements are met. Resolves issues related to staffing, resources, timelines, or operational priorities and addresses complex administrative or operational matters.

Evaluate and/or assess effectiveness of programs and recommend improvements.  May oversee planning, budgeting, and activities related to departmental programs, services, or operational resources.

Monitors project timelines and expenditures to ensure.  Prepares reports regarding program activities, project status, and operational issues.  Performs other job-related duties as required.Bachelor’s degree in Business Administration, Public Administration, or a related field from an accredited four-year college or university required.

(Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.

(Substitution: A project or program management certification may substitute for up to two years college education.)

Five years of full-time paid experience in program or project management, administrative operations, or a related field required.

Must be proficient in the use of computers and common office software applications.

Must possess strong written, verbal, organizational, communication, and time management skills.

Must be able to lift and carry a minimum of thirty (30) pounds.

Valid State of Ohio Driver’s License required.

Core duties include:

• System Configuration & Platform Management
  
• Workflow Automation & Enhancements
• Document Generation & Integrated Systems
• Data Quality, Reporting & Governance
• Cross-Functional Collaboration

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.