About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Senior Manager of Technology leads the strategic planning and execution of technology initiatives to support organizational goals, overseeing IT infrastructure management for optimal performance and security. This role drives innovation in technology solutions, collaborates with cross-functional teams, manages budgets, and develops policies to ensure compliance and data security. The ideal candidate will mentor the technology team, analyze emerging trends, and maintain relationships with vendors to ensure service quality and value.

Role Description

• Lead the strategic planning and execution of technology initiatives to support the organization's goals.

• Oversee the management of the IT infrastructure, ensuring optimal performance, security, and availability.

• Drive innovation in technology solutions to enhance service delivery and operational efficiency.

• Collaborate with cross-functional teams to integrate technology solutions with business processes.

• Manage the technology budget and ensure cost-effective resource allocation.

• Develop and implement technology policies, standards, and procedures to ensure compliance and data security.

• Mentor and develop the technology team, fostering a culture of continuous learning and improvement.

• Ensure the successful deployment and maintenance of technology systems and applications.

• Analyze and assess emerging technologies and trends to inform strategic planning.

• Establish and maintain relationships with technology vendors and partners to ensure service quality and value

Behaviors and Competencies

• Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

• Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.

• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

• Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.

• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

• Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

• Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.

Skill Level Requirements

• The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet. - Expert

• The ability to maintain, manage, and optimize a variety of data communication networks and systems to ensure seamless connectivity and performance. - Expert

• Proficiency in working with and understanding security solutions from leading vendors such as Okta, Crowdstrike, Palo Alto, Proofpoint, CyberArk, SailPoint, Fastly, FireEye, and Fortinet. - Expert

• The ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively. - Expert

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert

• Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making. - Expert

Other Requirements

• Completed Bachelors Degree or relevant work experience required

• 3-5 years of experience working a Tier 2 or 3 IT support environment

• 2+ years of management experience preferred

• Ability to travel 20%

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process. 

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status