Workplace Experience Enabler

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Enabler — Role Overview

The Workplace Experience Enabler is a proactive, detail-focused role responsible for ensuring workplace services are delivered consistently to agreed standards—creating an occupant and guest experience that “works every time,” while maintaining safe working practices. The role oversees day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance with SOPs, SLAs, and performance expectations, while staying aligned with the Workplace Experience team to drive “customer delight” through agility and continuous alignment.

Key Responsibilities

The role covers service delivery, operational control, vendor oversight, risk management, and continuous improvement.

Service Delivery & Workplace Standards

This position ensures the workplace is maintained in agreed formats and standards and that service routines are carried out proactively.

• Deliver a consistently high level of service through strong attention to detail
• Own and enact workplace reset standards (e.g., clean desk/clear desk approach), including lost property processes and reporting
• Complete proactive checks to an agreed schedule, including reviewing “ping” reports, with some checks performed after business hours to ensure occupants return to a refreshed workplace

Operations Management

The role provides functional operational control and ensures tasks, procedures, and policies are implemented and measured effectively.

• Implement workplace service tasks, procedures, and policies; monitor and measure performance
• Spot-check supplier and service provider performance to confirm contractual obligations are met
• Understand site operational/technical requirements and ensure contracts support necessary supplies and services
• Provide comprehensive workplace management for office premises
• Manage change control processes as required

Issue Resolution, Risk & Incident Management

The role supports occupants by resolving concerns, escalating appropriately, and supporting emergency responses when required.

• Resolve user complaints and concerns with solutions, follow-up, and service recovery mindset
• Prepare risk assessments for self-delivered activities
• Support critical out-of-hours issues and participate in emergency responses as a key team member
• Report building incidents using defined escalation channels and propose measures/solutions
• Raise risks to the Workplace Experience Site Lead when further investigation is required

Vendor & Team Coordination

This role coordinates internal teams and vendors to ensure service delivery meets defined metrics and standards.

• Coordinate, manage, and oversee vendors across a wide range of workplace services
• Ensure deliverables meet SLAs and KPIs
• Work with all relevant stakeholders to ensure timely delivery of services
• Maintain up-to-date information on the client’s Property Services SharePoint

Continuous Improvement & Cost Mindset

The role promotes continuous improvement and uses data to support better outcomes and value.

• Drive continuous improvement initiatives in workplace operations
• Maintain a cost-saving, value-driven mindset
• Conduct data analysis and reporting when required

Required Experience & Skills

Candidates should bring strong communication skills and relevant industry experience.

• Excellent verbal and written communication skills
• Minimum 2 years’ experience in facilities management and/or hospitality

Education (Preferred, Not Mandatory)

A relevant bachelor’s degree in Hospitality.

Personal Characteristics

The role requires a reliable, proactive, and improvement-oriented individual.

• Detail-focused and proactive
• Self-motivated
• Honest and trustworthy
• Open to new ideas and willing to challenge the status quo

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.