Team Lead of Transfer Eligibility

Description

The transfer eligibility team lead manages the resources, processes, and people required to determine the eligibility of ~10,000 domestic students in the NAIA Eligibility Center each year. As a member of the center’s management team, they support the accurate and timely determination of initial eligibility for 40,000 first-time NAIA student-athletes, handling 90,000 documents and 45,000 customer inquiries annually. 

Requirements

Essential duties and responsibilities include, but are not limited to, the following:

• Effectively supervise and lead 2-6 full-time staff and about 5-6 seasonal staff toward motivation, aligned workloads, clear vision, adaptability to change, and fiscal responsibility
• Contribute to the hiring and on- and off-boarding activities of full-time and seasonal staff
• Contribute to the eligibility center training efforts regarding transfer students
• Contribute to continuous improvement for enhanced quality, efficiency, and stakeholder satisfaction through the use of established data and reporting 
• Contribute to cross-departmental collaboration to ensure successful:
  • Appellate processes (legislative services)
  • Use of equipment, technology systems, data, and reporting (technology)
• Contribute to the overall leadership and management for the NAIA Eligibility Center’s effective operation and strategic long-term growth
• Support communication with key constituents, including NAIA members, students,  parents, and others, regarding EC operations and prospective NAIA student-athletes
• Serve as liaison to membership groups as needed
• Establish and maintain knowledge of higher education, FERPA, and competitive structures

Requirements: 

• Bachelor’s degree and 3-5 years work experience
• Demonstrated ability to lead a team and create a positive working environment
• Ability to provide exceptional customer service, communication, confidentiality of protected information, and professionalism
• Skilled in organization and time management
• Knowledge of NAIA/ intercollegiate athletics, preferred