- Location
- Kansas City, MO
- Seniority
- Lead
- Source
- Paylocity
Description
Description
The transfer eligibility team lead manages the resources, processes, and people required to determine the eligibility of ~10,000 domestic students in the NAIA Eligibility Center each year. As a member of the center’s management team, they support the accurate and timely determination of initial eligibility for 40,000 first-time NAIA student-athletes, handling 90,000 documents and 45,000 customer inquiries annually.
Requirements
Essential duties and responsibilities include, but are not limited to, the following:
- Effectively supervise and lead 2-6 full-time staff and about 5-6 seasonal staff toward motivation, aligned workloads, clear vision, adaptability to change, and fiscal responsibility
- Contribute to the hiring and on- and off-boarding activities of full-time and seasonal staff
- Contribute to the eligibility center training efforts regarding transfer students
- Contribute to continuous improvement for enhanced quality, efficiency, and stakeholder satisfaction through the use of established data and reporting
- Contribute to cross-departmental collaboration to ensure successful:
- Appellate processes (legislative services)
- Use of equipment, technology systems, data, and reporting (technology)
- Contribute to the overall leadership and management for the NAIA Eligibility Center’s effective operation and strategic long-term growth
- Support communication with key constituents, including NAIA members, students, parents, and others, regarding EC operations and prospective NAIA student-athletes
- Serve as liaison to membership groups as needed
- Establish and maintain knowledge of higher education, FERPA, and competitive structures
Requirements:
- Bachelor’s degree and 3-5 years work experience
- Demonstrated ability to lead a team and create a positive working environment
- Ability to provide exceptional customer service, communication, confidentiality of protected information, and professionalism
- Skilled in organization and time management
- Knowledge of NAIA/ intercollegiate athletics, preferred
Skills
Customer Service
