LPN Patient Outreach Coordinator - Atrium Health Primary Care One Health Family Medicine FT

09124 One Health Value Strategies: 428 S Main St Davidson NC 28036 - Administration Operations

Full time

Yes

40

Monday- Friday, this position is remote

Pay Range:

$24.10 - $36.15

Major Responsibilities:

• Supports programs (i.e. Urgent Care/Walk-In, Pharmacy Auto Refill, Patient Reactivation) to promote sourcing of patients by contacting patients and scheduling them for follow-up visits and wellness exams. Promotes ancillary services, such as the Central Fill Pharmacy Program and registers patients based on needs. Communicates effectively and confidently to ensure patient comfort level in successfully scheduling follow up appointment.
• Reviews patient records utilizing appropriate software (IDX, Cerner, Epic) to identify patients requiring follow-up and to connect them to appropriate services.
• Schedules appointments utilizing appropriate primary care physician protocols to ensure accuracy in scheduling. Refers patients and schedules appointments on behalf of primary care physicians throughout the organization.
• Documents and tracks the results of all contacts and follow-up calls within a database and provides weekly updates to leader. Provides the highest level of patient service by problem solving, documenting patient concerns, and identifying appropriate follow-up for patients.

Licensure, Registration, and/or Certification Required:

• Licensed Practical Nurse (LPN) license issued by the state in which the team member practices.

Education Required:

• Associate's Degree in Practical Nursing.

Experience Required:

• Typically requires 5 years of experience in a clinic environment within a physician practice.

Knowledge, Skills & Abilities Required:

• Knowledge of clinical processes and procedures.
• Knowledge of patient focused software systems, (i.e. IDX, Cerner, Epic). Ability to efficiently enter and update database records.
• Excellent verbal communication skills and the ability to communicate professionally and effectively with patients. Ability to read and comprehend patient records.
• Demonstrated ability to work independently and be self-directed.
• Proficiency in the Microsoft Office (Word, Excel, PowerPoint, Access) or similar products.
• Ability to manage multiple tasks. Excellent customer service skills.

Physical Requirements and Working Conditions:

• Exposed to a normal office environment.
• May require some travel, so there will be exposure to weather and road conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.