*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

Peckham Inc. - WIOA Program Manager

SUMMARY

The Program Manager plays a critical leadership role in overseeing workforce development programs in partnership with Capital Area Michigan Works! (CAMW!) and Peckham, Inc. This position is responsible for ensuring program compliance, team leadership, and operational excellence. Key responsibilities include monitoring referrals and caseloads, conducting file audits, managing budgets, and ensuring adherence to state and organizational standards. The Program Manager will train and support program staff, provide crisis intervention when necessary, and serve as a liaison with partner agencies. Additionally, the role involves data management, performance reporting, and continuous improvement initiatives to meet and exceed contractual goals.

This position/program is supported through grant funding. Program operations are contingent upon the availability of grant funds and ongoing funding authorization.

DUTIES AND RESPONSIBILITIES

• Provide day-to-day team leadership, support and oversight of program staff and service operations to ensure successful client outcomes.
• Monitor referrals and caseloads for program eligibility, compliance, documentation and adherence to policy. 
• Provide onboarding and continuous training to new and existing program staff to support consistent program operations, service delivery, and compliance with established procedures.
• Contribute to achieving established performance expectations in alignment with contract requirements and organizational goals.
• Provide crisis intervention, mentoring, and individualized support to ensure participant stability and success.
• Conduct routine file reviews to ensure staff documentation, records, and service activities comply with program requirements, organizational standards, and applicable regulations.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
• Oversee program budgets, contract modifications and monitoring expenses to meet contract requirements in partnership with leadership. 
• Make continuous improvement efforts in program design, service delivery, and customer service in order to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract. 
• Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff. 
• Manage financial obligations, including the documentation, review, and approval of supportive service requests, vendor payments, and participant reimbursements, ensuring compliance with established financial policies and procedures.
• Assist with month end billing, accruals and credit card expenses. 
• Prepare, develop, and deliver comprehensive responses to CAMW and the Accountability Committee regarding program performance, outcomes, and compliance.
• Utilize the OSMIS and the APEX database for performance measures. 
• Compile and analyze enrollment and exit data, business plan metrics, success stories, and annual performance reports to support program monitoring and continuous improvement.

ADDITIONAL RESPONSIBILITIES

• Participate in community and employer events and meetings with CAMW!, Peckham, Inc. and other partner agencies.
• Provide career counseling, coaching, and guidance to improve employability and independence.
• Coordinate client services in collaboration with internal CAMW programs and external partners.
• Develop and maintain strategic partnerships with employers, community organizations, training providers, and other external stakeholders through outreach and networking to expand job placement, training opportunities, and participant success.
• Build and maintain relationships with applicants through outreach, communication, and individualized support to enhance enrollment, retention, and participant success.
• Demonstrate respectful, compassionate, and service-oriented behavior when interacting with team members, staff, and other departments.
• As required by some customer contracts, Peckham employees may be required to obtain and maintain relevant professional certifications and/or security clearances as a condition of employment. This requirement will be determined based on the specific needs of contract.
• Comply with all policies and standards.
• Maintain safe and clean work environment.
• Promote Peckham’s vision values and services to all team members, staff, customers, and stakeholders.
• Assist in maintaining organizational wide quality standards.
• Regular and predictable attendance are required of this position to support the team and needs of the operations.
• Other duties as assigned.

QUALIFICATIONS

• Bachelors Degree in Human Services, Social Work, Psychology or other related field.
• 3 - 5 years of case management, workforce development, or career coaching experience
• 1 - 2 years of experience providing team leadership and supervision.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Ability to maintain a valid driver's license and acceptable driving record in accordance with program and organizational requirements.
• Ability to identify priorities, manage competing deadlines, and complete tasks in a timely manner to support program goals and desired outcomes.
• Skilled with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to support documentation, communication, scheduling, and reporting needs.
• Ability to apply and maintain current best practices in career counseling, guidance, and customer service to effectively assess needs, provide support, and evaluate service satisfaction.
• Skilled in applying change management practices to support organizational transitions, promote adoption of new processes, and minimize disruption to operations.
• Ability to make informed decisions by considering program needs, available resources, and organizational priorities.
• Ability to lead and develop others through effective communication, trust-building, relationship management, and the ability to inspire confidence and engagement.

PREFERRED QUALIFICATIONS

• Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certifications.
• Knowledge of grant compliance processes and practices

COMPETENCIES
Business Acumen

Decision Making

Developing Others

Effective Communication

Inspiring Trust and Confidence

Leading Others

Relationship Building

Results Oriented

Strategic Thinking

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled.  Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
• Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
• Email us at [email protected]
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Human Services

Location:

Lansing, MI

Worker Sub-Type:

Staff Member