RTM Warehouse Specialist

Job Description

Entry-level role supporting RTM operations under Warehouse and Outbound Logistics. Responsible for ensuring smooth day-to-day execution of outbound activities, distribution coordination, and operational reporting.

Key Responsibilities

Warehouse & Outbound Operations

• Support daily warehouse outbound operations including order processing, picking, packing, and dispatch activities
• Coordinate with distributors, transporters, and 3PL providers on delivery schedules and order fulfilment
• Monitor outbound KPIs including on-time dispatch, order accuracy, and truck utilization
• Maintain accurate records and documentation for all outbound shipments
• Monitor and maintain inventory accuracy across all warehouse locations, ensuring stock levels align with system records at all times.
• Support cycle counts and stock reconciliation activities, coordinating with warehouse teams to identify and resolve variances.
• Track inventory discrepancies, investigate root causes, and coordinate corrective actions with relevant stakeholders to prevent recurrence.
• Ensure inventory data integrity in the system (WMS/ERP), maintaining up-to-date and accurate records for all stock movements and adjustments.

Biscuits In-House Co-Packing Support

• Manage inbound operations for Biscuits in-house co-packing coordinate receipt of raw/semi-finished materials, verify quantities and quality, and ensure timely staging for co-packing activities.
• Manage outbound operations for Biscuits in-house co-packing coordinate finished goods dispatch, ensure accurate picking/packing of co-packed products, and arrange timely delivery to distribution points.
• Coordinate with co-packing team on production schedules, material availability, and output targets to ensure seamless inbound-to-outbound flow.

RTM Operations

• Assist in RTM operational planning and day-to-day execution across assigned distribution channels
• Track and report delivery performance, exceptions, and operational issues to the line manager
• Coordinate with internal teams on order priorities and fulfilment schedules
• Support continuous improvement initiatives in warehouse and outbound processes
• Assist in managing 3PL (third-party logistics) performance where applicable, including score-carding and issue follow-up
• Participate in ad-hoc supply chain projects and process improvement assignments as required
• Verify and validate invoices and billing documents for accuracy, ensuring alignment with contractual terms, purchase orders, and actual services rendered before approval and payment processing
• Manage Purchase Requisition (PR) and Purchase Order (PO) creation and Goods Receipt (GR) processing in the MIB system, ensuring timely and accurate documentation of procurement and delivery activities
• Monitor and evaluate vendor/3PL performance against agreed SLAs and KPIs; prepare performance scorecards, identify gaps, escalate issues, and coordinate corrective action plans to drive continuous service improvement

Qualifications & Experience

• Bachelor’s degree in supply chain, Logistics, Business Administration, or related field
• Minimum 2 years of experience in outbound and warehouse management, preferably in FMCG
• Solid understanding of warehouse operations, inventory management, and distribution/RTM processes
• Proactive, detail-oriented with strong organizational and problem-solving skills
• Ability to work effectively under pressure and manage multiple priorities with tight deadlines
• Good communication and coordination skills; able to work cross-functionally
• Proficiency in MS Office (Excel, PowerPoint); experience with WMS or ERP (e.g., SAP IM/WM) is required
• Basic English communication skills (reading and writing); fluency in Thai is required
• Ability to thrive in a fast-paced, dynamic FMCG environment

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Warehousing & Logistics Operations Management

Customer Service & Logistics