- Location
- Eveleigh, NSW - 1 Locomotive Street, Australia
- Type
- Full-time
- Department
- Administration
- Closing date
- Today
- Source
- Workday
Description
Do work that matters
In this role, you’ll support key processes that keep the broker channel running smoothly. From reviewing accreditation applications to helping ensure commissions are paid correctly, your work helps deliver accurate, fair and compliant outcomes. Your contribution plays a valuable part in supporting our brokers.
See yourself in our team
Engage and Manage Broker Crew plays a critical role in delivering Home Buying channel objectives by driving growth, experience and operational excellence across the broker channel.
The Crew positions CommBank as a trusted premium partner for brokers, supports increased lending volume and market share, improves broker and customer experience, and delivers strong risk and governance outcomes. Through continuous simplification, automation and optimisation of broker processes, the Crew also contributes to improved productivity and a more scalable, modern Home Buying ecosystem.
On any given day you will
Onboard Mortgage Brokers
Conduct administrative assessment of broker accreditation applications against defined policy and compliance requirements
Verify supporting documentation (e.g. qualifications, memberships, reference checks) for completeness and accuracy
Identify and escalate risks, exceptions and/or non compliant issues
Maintain accurate records of accreditation decisions and supporting evidence
Liaise with both internal and external stakeholders
Commission and Payment Processing
Process fortnightly commission files in accordance with payment schedules and controls
Monitor and reconcile commission outputs to identify anomalies or discrepancies
Ensure all processing aligns with pre-defined operating procedures, good governance and reconciliation requirements
Investigation & Issue Resolution
Investigate requests relating to incorrect or missing commission payments or onboarding application updates/requirements
Provide clear outcomes and resolution to stakeholders in a timely manner
Escalate systemic issues and contribute to remediation or process improvements
Risk, Compliance & Continuous Improvement
Adhere to regulatory, risk and compliance obligations (e.g. responsible lending, audit controls)
Support audit and/or risk activities by providing evidence and documentation as required
Identify opportunities to improve processes, reduce manual effort and enhance accuracy
Contribute to process documentation and knowledge management
Your experience looks like
Strong attention to detail and high level of accuracy
Strong organisational and time management skills
Proactive attitude, with the ability to take initiative and follow through on tasks
Process driven mindset with a focus on consistency and operational discipline
Demonstrated interest in simplification and improving how work is done
Analytical thinking and problem solving capability
Effective stakeholder communication (written and verbal)
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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