Execution & Relationship Management (ERM) | Learning

The Execution and Relationship Management for Product/Function will be under the Learning Implementation Services team. The main focus will be to execute operational & administrative activities necessary to achieve the Learning Strategy across functions, products, & geographies operating according to global standards. The Learning Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Impact of the job holder is restricted to own team. No supervisory responsibilities.

Responsibilities:

• Supports the design, planning, implementation and maintenance of specific learning and development projects and programs (classroom, virtual instructor-led and web-based trainings).
• Acts as the primary point person for logistics, materials management, set-up, kick-off and on-site support for programs (both classroom training and virtual instructor-led training).
• Manages, tracks and records development programs and participants on the Learning Management System (also includes setting up new learning items, enrolling participants and processing cancellations, course lifecycle).
• Supports the design of learning material and tools, including content, train-the-trainer guides, workbooks, job aides, and promotional collateral.
• Responsible for creating reports and preliminary analysis, in partnership with Learning Advisors/Program Managers, on the effectiveness of all programs and interventions, tabulating and summarizing evaluation data.
• Builds relationships with Learning colleagues both globally and within clusters to maximize influence, promote efficiency, and strive for effectiveness.
• Responsible for all other duties assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Competencies:

• Excellent verbal and written communication skills
• Ability to develop and foster strong relationships and demonstrate great interpersonal skills
• Ability to understand and resolve problems and propose/recommend process improvements/potential solutions
• Driven for results and strong sense of accountability and follow through
• Excellent analytical, critical thinking and problem resolution skills
• Capable of performing effectively and independently in complex situations with limited supervision
• Excellent organizational, planning, prioritization and time management skills
• Ability to adapt to rapidly evolving and changing priorities; remain resilient, positive and flexible

Qualifications:

• 2-5 years experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

• Language: Fluent in English

Education:

• Bachelor’s/University degree or equivalent experience

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## Job Family Group:

Human Resources

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## Job Family:

Talent, Development, Learning & Engagement

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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