Front Desk Agent - Grand Canyon South Rim

Overview

 

Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park!

 

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

 

We’re hiring a Front Desk Agent to Live. Work. Explore. at the south rim of the Grand Canyon!

 

Job Summary:Guest registration, checkout, collect and secure payment and provide property information to the guests.

 

The Details:Position Type: Full-Time, Year RoundPay: $17.20 per hourSchedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

 

Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

 

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• The Lodging department is committed to creating a culture of guest service at Grand Canyon National Park. All our roles in the lodging department, regardless of front or back of house, are considered guest-facing/guest service positions. Our expectation is that this role will play a key part in achieving exceptional guest service.
• Follow established front desk procedures in carrying out of duties.
• Follow Xanterra security policies and procedures in the handling and divulging of all company and guest information.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Maintain strict guest security in controlling keys and issuing keys.
• Complete shift duties as directed by supervisor.
• Deliver exceptional guest service by assisting guests of Grand Canyon National Park lodges with efficient and professional check-in and check-out services utilizing the Opera Property Management System.
• Provide property and park information to guests both proactively and on request.
• Handle guest complaints to the degree possible and involve the supervisor in the handling of guest complaints as necessary.
• Assist in supporting efficient and timely guest communication at the Front Desk, via telephone, and through Canary messaging platform.
• Work closely with Unit Housekeeping department to keep room status up to date.
• Work with Bell Staff to assist guests as needed.
• Follow all policy and procedures in regard to accounting procedures for Cash Handling, transactions and shift end. Ensure working bank accuracy and security at all times while conforming to PCI policies.
• Use all company property in a work-related capacity, i.e., telephones, computers, printers, etc.
• Complete duties and shifts at other lodges on a regularly scheduled basis to stay informed about all lodges and procedures.
• Adhere to all Xanterra South Rim and NPS Lost and Found procedures.
• Other duties as assigned.

Qualifications

• Previous public contact work experience.
• Professionally and courteously interaction with a broad cross-section of diverse guests and employees.
• Experience with computers and Windows type software.
• Ability to properly handle and secure cash and credit cards.
• Excellent verbal communication skills.
• Physically able to stand for an 8-hour shift at the front desk.
• Qualified candidates will be required to achieve a successful score on a test regarding customer service and math skills.

Physical Requirements include:

Constantly: Stand.

Frequently: Walk, lift/carry up to 10 lbs.

Occasionally: Sit, handle, reach outward/above shoulders, squat/kneel, bend, lift/carry up to 100 lbs, push/pull up to 100 lbs.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.