- Location
- Quantico, VA · Quantico, Virginia, United States
- Workplace
- Remote
- Department
- 55411449 - AFS ServiceNow
- Seniority
- Senior
- Source
- Greenhouse
Description
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Who you are:
The ServiceNow Engineer - Senior is responsible for leading the ServiceNow team in the design and development of both out-of-the-box and custom solutions. As a senior member, you will oversee the development work of junior developers, ensure the use of best practices, and drive the importance of code quality, security, and technical debt management. You will serve as a subject matter expert with in-depth knowledge of the ServiceNow Enterprise product suite and digital platform best practices.
What you do:
- Lead the design and development of ServiceNow solutions and oversee junior developers.
- Ensure the implementation of best practices in all development efforts.
- Identify development gaps and drive initiatives for continuous improvement.
- Interact with clients, managers, and end users to analyze project objectives and requirements.
- Partner with stakeholders to define challenges, desired outcomes, risks, and strategies.
- Support Product Owner with product backlog and roadmap refinement activities.
- Assist with escalated issues related to customized applications and workflows.
- Provide work effort estimates for new projects and enhancements.
- Design, code, test, and deploy solutions following an iterative software development methodology.
- Perform custom development and third-party integrations as needed.
- Carry out unit-testing, defect resolution, and migration of changes to production.
- Assist with technical design and documentation.
- Collaborate with stakeholders to build solutions that support business requirements.
What you need:
- 5+ years of ServiceNow implementation experience.
- Hands-on experience with ServiceNow modules such as ITSM, ITOM, IT Asset Management, HAM, SAM, CMDB, and Virtual Agent.
- Ability to maintain a flexible and proactive work environment.
- Experience interacting directly with clients and end users to analyze requirements and capabilities.
- Strong skills in defining project objectives, risks, and strategies with stakeholders.
- Experience in software development lifecycle, including design, coding, testing, and deployment.
- Proficiency in custom development and third-party integrations.
- Strong analytical and problem-solving skills.
Eligibility requirement:
- Active Top Secret security clearance
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$91,300—$184,900 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Skills
ServiceNow