Loss Prevention Officer (Full Time) - The Ben Hotel

Why us?

At The Ben, West Palm Beach, an Autograph Collection hotel, we believe exceptional hospitality starts with feeling safe, valued, and well-cared for. Inspired by the rich story of Byrd “Birdie” Dewey’s Ben Trovato Estate, our waterfront property blends high-end sophistication with a welcoming, story-rich atmosphere. As a Loss Prevention Officer, you play a vital role in protecting this unique environment by safeguarding our guests, associates, and property so everyone can enjoy everything from Proper Grit to our iconic Spruzzo Rooftop Restaurant & Bar with total peace of mind.

 

True to our tagline, “Exactly Like Nothing Else,” this is not a standard security role. You are a key ambassador of safety and hospitality, blending watchful diligence with personalized service to ensure seamless, worry free operations across our guest rooms, vibrant F&B outlets, and dynamic event spaces.

 

 

Job Overview

The Loss Prevention Officer plays a vital role in maintaining a safe, secure, and welcoming environment for guests, associates, and visitors. This position is responsible for monitoring hotel operations, preventing loss or damage to property, and ensuring compliance with safety and security standards.

 

Serving as a visible and approachable presence throughout the property, the Loss Prevention Officer combines vigilance with hospitality and protecting the hotel while delivering a calm, professional, and guest focused experience. This role requires strong attention to detail, sound judgment, and the ability to respond effectively in a variety of situations.

Responsibilities

• Patrol the hotel property and surrounding areas.

• Monitor CCTV cameras and security systems.

• Respond promptly to guest, associate, and emergency calls.

• Complete accurate incident and accident reports.

• Enforce hotel safety and security policies.

• Monitor entrances, exits, and restricted areas.

• Assist with Lost & Found procedures.

• Report safety hazards and suspicious activity.

• Support emergency response procedures and evacuations.

• Monitor overnight activity throughout the property.

• Communicate incidents and important information to the incoming shift.

• Provide professional guest service while maintaining a secure environment.

Qualifications

Education/Formal Training

High School Diploma or GED required.

 

Experience

• Previous experience in security, hospitality, customer service, or a related field preferred.
• Ability to remain calm and make sound decisions in emergency situations.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight hours.

 

Knowledge/Skills

• Proficiency in basic computer skills, including Microsoft Outlook and Microsoft Word.

• Experience operating CCTV cameras, surveillance systems, and digital incident reporting software.

• Effective use of portable radios and standard radio communication protocols.

• Current CPR and First Aid certifications.

• Ability to recognize signs of drug and alcohol impairment or abuse.

• Secondary language skills are a plus.

• Excellent verbal communication skills for clear interaction with guests, associates, and management.

• Strong written literacy and comprehension skills for drafting accurate, detailed incident reports and daily security logs.

• Excellent auditory perception to communicate clearly via portable radio and assist guests in high-volume environments.

• Strong visual acuity for performing safety inspections, detecting hazards, and responding to emergencies.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
• Bending/kneeling would be necessary in administering CPR and First Aid.
• Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
• Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
• No driving required.

Environment

Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.

Benefits

• Competitive hourly pay

• Hotel, restaurant, and lifestyle discounts

• Professional development opportunities

• Employee referral bonus program

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, and holidays

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement