- Salary
- $78k – $95k/yr
- Location
- Rockville, MD
- Workplace
- Remote
- Type
- Full-time
- Department
- Program Delivery
- Seniority
- Lead
- Source
- Lever
Description
We are Skyward.
That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.
We stand by our values, and we won’t compromise on any of them.
Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.
Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally.
Inquisitive: We remain students by failing openly and turning lessons into solutions.
Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.
Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.
Because of that, we continue Onward, Upward, and Skyward.
We need a Help Desk Support Lead.
Are you the person who can calm a frustrated user and a frazzled team in the same five minutes? Do you take real pride in a support queue that runs like a well-oiled machine- fast, friendly, and never dropping the ball? If you love running a support operation that makes people’s day smoother, then please apply.
Let’s go Skyward together.
Benefits
Medical, dental, vision insurance15 days of paid leave7 days of sick leave2 days bereavement leave11 paid Federal holidaysUp to 40 hours for jury duty401K with 4% employer contribution (and no vesting period)Up to 4 weeks of paid paternity and maternity leaveCompany provided laptop$5,000 per year for professional development$600 per year for technical supplies and equipment$2,000 referral bonusLife and disability insuranceHSA and FSALegal Shield and ID Shield Voluntary BenefitsOpportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can’t be exciting!
