Coordinator, In Room Dining

Summary Statement:

The In-Room Dining Coordinator is responsible for coordinating and overseeing all in-room dining orders to ensure timely delivery, accuracy, and exceptional guest service standards. This role serves as the communication hub between guests, culinary teams, front-of-house operations, butler services, and delivery attendants to create a seamless luxury dining experience. The coordinator is expected to maintain Forbes-level service standards while ensuring operational efficiency, proper order routing, and guest satisfaction.

Primary Job Duties: Includes but is not limited to:

• Answer all in-room dining calls professionally and in accordance with Forbes and luxury service standard and assist guests with menu selections, dietary restrictions, allergens, and special requests and ensure all  guest interactions are warm, engaging, and solution oriented.
• Maintain detailed knowledge of all menus, promotions, outlet offerings, and resort amenities.
• Handle guest complaints or service recovery situations promptly and professionally.
• Uphold all company policies, procedures, and service standards to consistently deliver a best-in-class experience.
• Accurately input guest orders into the POS system and ensure proper routing to culinary and operational teams and coordinate delivery timing with kitchen staff, butlers, Servers, and concierge teams.
• Ensure all amenity and in-room dining orders are documented correctly in operational systems. Coordinate VIP, group, and special event dining requests.
• Assist with pre-arrival amenity coordination and special occasion setups and verify proper billing, comp routing, and revenue center usage for all orders.
• Maintain clear communication between all operational departments and assist leadership with daily reports, guest follow-up, and operational audits.
• Document service concerns, guest feedback, and operational issues through pass-on communication.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc and perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• High school diploma or equivalent required; hospitality degree preferred.
• Minimum 1–2 years of experience in luxury hospitality, in-room dining, front desk, concierge, or food & beverage operations preferred.
• Previous experience in a luxury hotel or Forbes-rated environment strongly preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Ability to remain calm and professional under pressure.
• Knowledge of POS systems, Opera, Alice, or similar hospitality systems preferred.
• Proficient in Microsoft Office and general computer systems.
• At least 21 years of age.

Preferred:

• Previous experience in a large, luxury resort setting.
• Minimum Education and Experience:
• At least 21 years of age.
• High school diploma or equivalent required; hospitality degree preferred.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • TAM Card
  • Food Handler’s Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed sitting at a desk assisting guest.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.