- Location
- Family Health Center Biltmore, United States of America
- Type
- Full-time
- Department
- Healthcare
- Education
- Associate
- Source
- Workday
Description
Make a meaningful impact by helping patients navigate the financial aspects of their healthcare experience.
MAHEC is seeking a compassionate and detail-oriented Patient Financial Advocate to serve by helping patients overcome financial barriers to care and access the resources available to them. Working directly with patients, you'll identify payment solutions, connect individuals with financial assistance programs, and provide guidance through complex healthcare and billing processes. This role combines patient advocacy, problem-solving, and financial counseling to support positive patient outcomes and ensure every patient is treated with dignity, understanding, and respect.
JOB SUMMARY:
Working inside the clinical facility, manage patient account problems by working directly with the patient to identify payment solutions, utilizing special qualifications, and sliding fees, and initiating the discharge process.
SPECIFIC RESPONSIBILITIES:
Provide guidance and education to all patients who have or are expected to have patient responsibility balances for accessing discount programs, applying for Medicaid programs, setting up payment plans, qualifying for MAHEC Charity Care and other MAHEC fully funded programs
Maintain established policies and procedures for patient billing and stay abreast of current state and federal guidelines and laws pertaining to collections
Responsible for coordinating the discharge process according to MAHEC’s discharge policy
Responsible for qualifying applicants for MAHEC Charity Care, governmental assistance programs, MAHEC fully funded programs
Utilize estimating tools to determine patient responsibility amounts and communicate with the patient
Perform duties related to Collections to include generate and mail collection letters, receive phone calls from patients related to collection balances and other collection activities as assigned
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs (yearly?) organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
Interpersonal Skills
Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
Organizational Values
Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
Problem Solving
Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.
SPECIFIED SKILLS
COMPUTER
Advanced computer skills required to include MS Excel and MS Word.
Experience with Allscripts PM preferred.
FOREIGN LANGUAGE
Spanish-speaking skills required.
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS
Associate degree, three years relevant experience, or comparable combined education and/or experience required.
Experience must include telephone collection calls, work with aged accounts receivable, and extensive computer experience.
PREFERRED QUALIFICATIONS
Medical office experience preferred.
SCHEDULE:
- Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
COMPENSATION:
$23.65/hour + MAHEC Total Rewards Package
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities.
