Overview
To provide organized access to the advance elective schedule in a manner that facilitates use of resources for patient, surgeons and Methodist Hospitals. Captures and communicates information related to patient, procedure and customer needs as essential to effective preparation.
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)
Coordinates information and accesses to the surgical schedule.
Functions as an advocate for customer needs; utilizing Chain of Command when unable to meet needs, resolves conflict or concerns.
Maintains trusting relationships with customers and Methodist staff facilitating cooperation among block and open time users.
Provides data and report related to block utilization and other managerial assessment of activity.
Provides information, direction and support as needed to surgeons, surgeon's office staff and others as appropriate to utilize emergent, urgent, add-on and other models of access to surgical resources.
Qualifications
JOB SPECIFICATIONS(Minimum Requirements)
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of surgical processes.
- Knowledge of registration processes.
- Ability to input and manage electronic data.
- Ability to understand and communicate in medical terminology and surgical interventions successfully with customers and Methodist staff.
- Ability to understand and manage conflicting needs.
- Ability to instill confidence and cooperation.
- Possess a positive and confident demeanor.
- Ability to focus on customer needs.
EDUCATION
- High School Diploma/GED Equivalent Required
- 1 Healthcare/Medical Required
STANDARDS OF BEHAVIOR Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.
CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.
DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
