Claims Operations Manager, GRS

Description

Liberty Mutual has an immediate opening for a Claims Operations Manager.  As a member of the GRS NA Claims Enablement Operations team, this role will be aligned with the Property, Marine, & Claims Services and North America Specialty Claims operations.

 

You will deliver highly effective operational support to your aligned GRS NA Claims leadership team including annual planning, budgeting, quality control, regulatory compliance, problem solving, and change management to achieve operational excellence.

 

The successful candidate will have demonstrated experience delivering operational excellence through goal setting, establishing effective leader management systems, and complex problem solving. Effective communication & influence skills at all levels of the organization and 3+ years experience working in a GRS NA Claims operation is essential.  

 

Willing to consider grade 16 or 17 based on experience.

 

This role will have an in-office work requirement if located within a 50-mile radius of a GRS NA Claims office. There will be occasional business travel.

 

Responsibilities

• Supports GRS NA Claims leadership with LOB communications, planning, budgeting, staffing, quality control, regulatory compliance, financial management, resource allocation and problem solving.
• Collaborates cross-functionally to establish performance goals (operational & individual) & an effective measurement strategy
• Identifies and eliminates operational barriers that impact efficiency and execution.
• Owns day to day operational field support, monitors health of LOB using insights and trends, advocates for field needs, and escalate risks accordingly
• Supports change management of Process work and ensures field adoption
• Manages existing and new claims-related programs; ensures compliance with policies and procedures and participates in quality control initiatives and programs.
• Gathers, organizes, and analyzes data or processes/practices in order to identify local issues, trends and opportunities; presents findings, options and recommendations to leadership.
• Manages projects of moderate complexity, which may include in-depth research/analysis. Participates in various cross-functional working groups and ensures leadership is kept up-to-date on activities and impacts.
• Supports achieving and maintaining effective controls as determined by performance on all Internal Audit and State compliance measures including, but not limited to, key controls, licensing, state regulations, etc.
• Provides voice of the business insight in cross-functional working teams to influence design requirements & prioritization of Technology, Data, and other critical initiatives

Qualifications

• Bachelor's degree or equivalent, plus a minimum of 6 years of progressively more responsible related work experience required and two to four years of supervisory or management experience preferred
• Thorough knowledge of company operating structure, management team, insurance products and claims policies and procedures
• General understanding of company insurance systems and technology support
• Industry certifications preferred (eg, CPCU, AIC)
• Project planning/leadership - Teamwork
• Demonstrated ability to communicate verbally and in writing at all levels of the organization and clearly and concisely express opinions, conclusions and recommendations

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting/HR team.

Travel

10%