- Location
- Hyderabad, India
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
AVEVA is creating software trusted by over 90% of leading industrial companies.
Location: Hyderabad, India
Employment Type: Full Time
The job
To provide responsive, day-to-day support across AVEVA’s People Technology platforms - primarily Workday, ServiceNow HRSD, and Peakon - by triaging queries, analysing issues, and delivering accurate, system-based solutions in line with established processes. The role focuses on operational excellence, including maintaining data integrity, contributing to knowledge assets, and collaborating with the wider team to ensure platforms remain reliable, efficient, and user-centric. The Analyst supports a seamless user experience while identifying opportunities for continuous improvement.
Key responsibilities
Act as a reliable first point of contact for People Technology queries, providing guidance on system functionality, standard processes, and best practices.
Triage and manage incoming requests, performing initial issue analysis and routing or escalating where appropriate.
Monitor support queues, meet SLAs, and maintain clear, accurate case notes to support traceability and audit requirements.
Assist with executing EIBs and processing Service Request cases, ensuring accuracy and adherence to system controls and established procedures.
Use, maintain, and contribute to knowledge articles and work instructions, ensuring content reflects system functionality and support processes.
Maintain the team’s internal knowledge base by keeping content up to date, ensuring alignment with defined support processes.
Support User Acceptance Testing (UAT) and regression testing by executing test scripts, recording results, and identifying defects or unexpected system behaviour.
Identify recurring issues or system-related pain points, providing insights and suggestions to improve system performance and user experience.
Handle system and personal data responsibly, ensuring compliance with GDPR and internal data governance policies.
Support audit, data quality, and housekeeping activities as required.
Knowledge, Skills & Experience Required
1–2 years' experience in HR technology, systems support, or a related operational support role.
Basic understanding of HR systems, data structures, and system architecture (preferred).
Experience using case or ticket management systems (e.g. ServiceNow).
Strong attention to detail, with experience maintaining accurate system data, records, and audit-ready documentation.
Ability to follow established processes and controls, understand dependencies, perform basic issue analysis, and escalate appropriately.
Understanding of GDPR and responsible handling of sensitive employee data.
Strong customer service, written communication, and stakeholder management skills.
Good organisation and time management skills, with the ability to manage competing priorities.
Exposure to User Acceptance Testing (UAT) and/or regression testing.
R&D at AVEVA
Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.
Our track record of innovation is no fluke – it’s the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.
Find out more: aveva.com/en/about/careers/r-and-d-careers/
India Benefits include:
Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.