- Location
- Kuala Lumpur, Malaysia · Kuala Lumpur, Kuala Lumpur, Malaysia
- Department
- Customer Support
- Source
- Greenhouse
Description
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.
The Role:
In-life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base have grown significantly globally, we’re expanding the Global Customer Support (GSC) team in Malaysia with additional Network Support, being part of the larger network team. You will be working closely with our Global Head of Customer Support in Malaysia.
What's on your plate?
- Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
- Develop and maintain comprehensive documentation associated with the implemented network
- Managing technical testing and virtual global support via different messaging apps based on clients’ location
- First line of support for our global enterprise customers through voice calls, emails and tickets
- Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
- Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
- Providing on-demand technical support via remote and joining troubleshooting conference calls when required
- Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions
If you-
- have a good understanding of IP networking fundamentals and routing protocols
- have problem-solving skills on basic network issues
- have Cisco/Juniper certifications (a great advantage but not a must)
- have knowledge of Peplink, HP Aruba switching
- have knowledge on WiFi products like Extreme or other related brands will be advantageous
- can communicate clearly and professionally in English, verbally, and in writing.
- are proactive, adaptable, and a team player, and has no problems assisting customers over the phone
- 40 hours a week, 5 days a week which can include Saturdays and Sundays
- have the willingness to learn and takes ownership of customer’s issue from start to finish
- are a critical thinker
... we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
You'll be-
- Part of a professional international team of networking solution experts
- Given the opportunity to make a difference, in helping with the development of the role and the business
- Offered many career development opportunities as the company grows and evolves
- In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
- Surrounded by highly supportive peers in a healthy working environment
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.
