Operations Manager

Operations Manager 

Salary: £45,000 Annually, Plus Veolia Benefits 

Location: Wyre 

Hours: 40 Hours weekly 

What we can offer you;

• 25 days of annual leave.

• Access to our company/people’s pension scheme.

• Discounts on everything from groceries to well known retailers.

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.

• One paid day every year to volunteer and support your community.

• Ongoing training and development opportunities, allowing you to reach your full potential.

• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day.

Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. 

What you’ll be doing;

• To ensure the cost-effective management of the kerbside collections.

• To manage a 75 person workforce, including Service Delivery Managers as direct reports and all other Drivers & Operatives in line with the contract specifications.

• The Role Holder is responsible for fleet compliance, which includes ensuring that vehicle checks are completed, any problems are reported and acted on and that scheduled servicing and maintenance is carried out, as the depot CPC Holder.

• responsible for ensuring that all resources and routes are operated in the most cost-efficient way, and that these operate to the highest level of health and safety and in line with Company policies, procedures, compliance and legislation requirements and customer satisfaction levels.

• Compiling weekly & monthly reports for the Senior Contract/Contract Manager, including overtime, attendance, vehicle damage, defaults, and missed collections performance

• Responsible for ensuring full service delivery through ensuring that issues e.g. workforce performance is managed pro-actively and prior to any complaints that may be received by the client or residents. Where appropriate utilising Veolia's Policies and procedures to correct this.

• Responsible for jointly overseeing/reviewing contract performance and making/invoking changes where necessary.

• Responsible for a workforce, including Service Delivery Managers, an administrator and Drivers & Loaders. The role Holder will ensure that for all the services that they are responsible for,that performance is monitored and action is taken for any under performance, in line with Veolia Policy & Procedure; 

• Probationary reviews are completed and plans put in place to establish the success of the employees' employment

• Manage absence - including monitoring, absence management reviews and issuing cautions and carry out disciplinary action up to, and including, dismissal

• Responsible for supporting the accuracy of wage information with the administrator as/when required

•  Working with the depot’s Service Delivery Managers and the Senior Contract/Contract Manager to help identify the training needs of all individuals under their management

• The ability to manage sickness absence and disciplinary proceedings

• Responsible for ensuring effective service delivery and managing the customer’s expectations in a pro-active manner.  Role Holder is also responsible for ongoing customer relations and will be a key/regular contact with the customer regarding the aforementioned services

•  Responsible for ensuring that contractual specifications are achieved, KPI performance is satisfactory and taking corrective action where it may be required. 

What we’re looking for;

Essential:

• Experience of people management, ideally with larger teams

• Capability to lead, motivate, and develop teams while managing performance and fostering collaboration

• Strong verbal, written communication and IT skills for interfacing with various Stakeholders

• Ability to manage operational budgets, control costs, and optimise resource allocation 

Desirable:

• IOSH/Nebosh

• CPC (Certificate of Professional Competence)

• Experience within the waste sector

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.