- Location
- ZA
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Senior
- Closing date
- Today
- Source
- Vincere
Description
An exciting opportunity has arisen for a strategic and visionary leader to step into a high-impact role as our Senior Customer Service & After-Sales Manager. Reporting directly to the Managing Director, you will shape the future of our client's after-sales operations and customer engagement strategy.
This position offers a dynamic platform to lead a passionate team, streamline critical service processes (including spare parts supply and warranty management), and make a direct imprint on long-term client satisfaction and retention. If you thrive on transforming customer support into a key driver of business growth within the industrial sector, this is the perfect stage for your career development.
Requirements:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven track record in a senior customer service or after-sales leadership role, ideally within the industrial, logistics, engineering, or capital equipment sector.
- Demonstrated experience optimizing after-sales operations, including spare parts logistics, service delivery, and warranty processes.
- Hands-on proficiency with modern CRM software, ticketing platforms, and customer service tools.
- Exceptional leadership, communication, and interpersonal skills with a proven ability to build and motivate high-performing teams.
- Strong analytical mindset focused on data-driven decision-making and operational problem-solving.
Skills
Customer Service
