Customer Service Representative

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Electrical business, based in Tokyo, Japan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

## What you’ll do:

• The role has dual responsibilities to provide superior customer service to both internal and external customers in relation to sales orders and general enquiries via phone and email. You will need to ensure that high standards are maintained in a busy and varied role.
• Support customer enquiries and order placement via both phone and email to deliver customer outcomes, handle/manage order receiving and invoicing functions.
• Manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status.
• Follow up deliveries and ensure on-time delivery as promised. Prepare shipping documents that require custom clearance.
• Liaise with technical experts to address warranty and help desk enquiries.
• Collaborate with sales, service, technical team, and other internal support functions to resolve and/or escalate customer issues and concerns.
• Track and manage project orders with internal stakeholders on deliverables.
• Participate in process improvement projects, SAP system upgrade, etc.
• Demonstrate exceptional customer service standards to ensure the Eaton brand is well represented.
• To be committed & responsible for Quality Management System:

a. Implement the process approach and risk-based thinking.

b. Provide the necessary support to fully implement and sustain the QMS.

c. Communicating to the organization the importance of conforming to QMS requirements.

d. Ensuring the QMS meets its goals.

e. Engage, direct, and support individuals contributing to the QMS.

f. Create a culture of continuous improvement.

## Qualifications:

• High school diploma, general education degree, or equivalent
• More than 5 years relevant experience in customer service/support roles
• Experience in CRM management and navigation preferred (SAP a bonus)
• Demonstrated experience working in challenging and technical environments
• Excellent stakeholder management skills
• Effective Communication, good verbal and written English communication
• Exceptional attention to detail and accuracy
• Strong time management abilities to deliver results

Yes! Because you are the one we are looking for, we hope to hear from you now!

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