Career Support Associate

The Career Support Associate is responsible for independently supporting job seekers and employers through the hiring process by coordinating interviews, matching candidates to roles, and driving successful job placements. This role owns execution quality and productivity within defined workflows.

KEY RESPONSIBILITIES

You will:

Job Seeker Support

• Review candidate profiles and assess fit against available job opportunities
• Guide job seekers on profile completeness, readiness, and interview logistics
• Communicate requirements and expectations clearly to candidates

Employer & Placement Support

• Coordinate interview scheduling between job seekers and employers
• Ensure timely and accurate candidate submissions to employers
• Support high-volume placement activity to maximize successful matches

Execution & System Discipline

• Maintain accurate records across tools and systems
• Track outreach, outcomes, and follow-ups independently
• Adhere to quality and turnaround standards

KPI Ownership

• Number of interviews scheduled
• Placement or conversion rates
• Timeliness and accuracy of coordination
• Job seeker and employer satisfaction indicators

SKILLS AND RESPONSIBILITIES

• 4 years of experience in contact center, customer support, or high-volume outbound/inbound calling (preferred experience in recruitment operations)
• Strong English communication and call-handling skills, with the ability to confidently manage difficult conversations and follow-ups with candidates and clients
• Ability to take control of calls, drive conversations effectively, and ensure timely coordination and resolution
• Comfortable working in a fast-paced, high-volume environment with multiple priorities

Work Schedule: Full-Time Onsite

Shift Schedule: Flexible Graveyard Shift (9PM-6AM / 10PM-7AM / 11PM-8AM)

Location: The Curve, BGC